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Terms & Conditions

The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators, and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible e.g., your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

How The Contract Is Formed Between Online4baby.com and You.

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.

Non-acceptance of an order may occur for the following reasons:-

Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below)

By placing an order with Online4baby.com you confirm that:-

Delivery

At Online4baby we aim to deliver your order in quickest possible timeframe from the point your order has been accepted. The weight and the volumetric size of the item dictates which Courier service is used to ship your order. Please see the table and the Courier tabs below for Courier information.

Welcome to the Online4baby.com Terms & Conditions of Use. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Online4baby’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

The term Online4baby or 'us' or 'we' refers to the owner of the website whose registered office is ‘Online 4 Baby, Unit B Broadgate, Broadway Business Park, Chadderton, OL9 0JA. Reg. Number 05332212, registered in England. The term 'you' refers to the user or viewer of our website.

Our Contract with you

When you place an order, you are offering to buy the product(s) from us, and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens, but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances, we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed, then return costs are your responsibility. (Please see the returns section of these terms & conditions below)

By placing an order with Online4baby.com you confirm that:

Website Information

We try to specify accurate dimensions for every product listed on our Website. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However, we can't guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to alter specifications without prior notice.

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Delivery

We offer UK delivery however some geographical restrictions may apply. We may not be able to deliver if you're in the Scottish Highlands or in more remote parts of Scotland. The post codes we deem out of bounds and cannot deliver to are referenced by carrier below. Due to courier restrictions, we can't deliver to the Channel Islands, the Isle of Man or the Republic of Ireland.

We aim to deliver your order in the quickest possible timeframe from the point you order has been accepted. The weight and volumetric size of the item(s) in your basket dictates the courier service which is used to ship your order. Please see the table and courier tabs below for courier information.

Yodel Delivery

Online4baby.com offers a Free Delivery Service for the majority of their parcels depending on size and weight (or 2 Working day if out of bounds areas) to most of the UK on all orders over £49.99* if cleared funds are received before 8pm. There are exceptions for out of bounds areas, please see the table below. The courier we use is 'Yodel' for all standard deliveries (See other delivery tab for Nursery Furniture deliveries i.e. Room sets, Cot beds, Junior beds that include mattresses). Our contracted hours for delivery with Yodel are between 7am and 9pm. However, Yodel offers a service called "Xpect".  Providing you supply us with a current mobile number and/or email address which gives a 2 hour delivery window notification via SMS and/or Email on the morning of your delivery which can be rescheduled by you to a more convenient delivery date.

Services available and prices for orders under £50 *excluding surcharges

Service

Type

Weight

Size

Charge*

Yodel Xpect

Mini

under 2kg

50x50x50

£2.99

Yodel Xpect

Medium

under 17kg

90x90x90

£3.99

Yodel Xpect

Large

under 30kg

120x90x90

£4.99

Yodel Xpect

XL

under 30kg

170x100x100

£9.99

 Upgrade to services available and prices for orders under £50 *excluding surcharges

Service

Type

Weight

Size

Charge*

24hr Yodel Xpect

Mini

under 2kg

50x50x50

£4.99

24hr  Yodel Xpect

Medium

under 17kg

90x90x90

£5.99

24hr Yodel Xpect

Large

under 30kg

120x90x90

£5.99

24hr Yodel Xpect

XL

under 30kg

170x100x100

N/A

 

Services available and prices for orders over £49.99 *excluding surcharges

Service

Type

Weight

Size

Charge*

Yodel Xpect

Mini

under 2kg

50x50x50

Free

Yodel Xpect

Medium

under 17kg

90x90x90

Free

Yodel Xpect

Large

under 30kg

120x90x90

Free

Yodel Xpect

XL

under 30kg

170x100x100

Free


 Upgrade to services available and prices for orders over £49.99 *excluding surcharges

 

Service

Type

Weight

Size

Charge*

24hr Yodel Xpect

Mini

under 2kg

50x50x50

£4.99

24hr  Yodel Xpect

Medium

under 17kg

90x90x90

£5.99

24hr Yodel Xpect

Large

under 30kg

120x90x90

£6.99

48hr Yodel Xpect

XL

under 30kg

170x100x100

N/A


We give the buyer the assurances they need for them to receive their delivery in a clear timeframe once cleared funds have been received. Checking your delivery day is simple:

Depending if you have selected a next day or a 2 day delivery service, just find the day and time you made your order and the expected delivery day will be displayed next to it.

Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgment. However, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. Online4baby cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances, our courier will deliver your parcel(s) the next available working day.

Out of area delivery charges

 These postcode area charges are in addition to the standard delivery charges for orders under £50.00. (please see table below).

Item description Delivery Charge
All Items per box (excluding the below) £2.50
Wood items which include 2 boxes (e.g., cot & mattress) £20.00
2- or 3-Piece Nursery Room Set (4 or 8 boxes) £40 to £80

The Transit time is on top of the normal 1 or 2 day delivery. Our checkout will give you accurate information as you checkout.

Postcode area Transit Delivery Days
AB10-16, AB21-25, AB30-34, AB39, AB41-43, AB51-53 +1 working day Mon to Sat
AB35 +1 working day Mon to Fri
ZE1-3 +5 working days Mon to Fri
FK20, PA21-33, PA35-37, PH30-41, PH49-50 +1 working day Mon to Fri 
PA20, PA34, PA38, PA80 +2 working days Mon to Fri 
HS9, PA41-49, PA60-78, PH42-44  +5 working days Mon to Fri
 BT1- BT99  +1 Working day  Mon to Fri
AB44-45, AB54, IV1-3, IV12, IV30-31, IV36 +1 working day Mon to Sat
AB36-38, AB55-56, AB99, IV4-11, IV13-20, IV28, IV32, IV63, +1 working day Mon to Fri 
KW1-3, KW5-14, PH20-26 +1-3 working days Mon to Fri
IV21-27, IV40, IV52-54 +2 working days Mon to Fri
HS1-8, IV41-49, IV51, IV55-56, +5 working days Mon to Fri 
All IM +1 working day Mon to Sat 
PO30-41 +1 working day  Mon to Sat 
KA27-28 +2 working days  Mon to Fri 
EH35-40, EH42-46, TD1-8, TD10-14 +1 working day Mon to Sat
KW15-17 +1-4 working days Mon to Fri
DD6-11, FK14, FK21, KY9-10, KY14-16, PH6-16 +1 working day Mon to Sat
PH17, PH19, FK18-19 +1-3 working days Mon to Fri
TR21 +5 working days Tues, Thurs & Sat
TR22-25 +6 working days Mon to Fri

We do not ship to: Republic of Ireland, Guernsey (GY1-99) and Jersey (JE1-99).

Missed Deliveries

If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel(s) back to the local depot for a re-attempt at the delivery address the next working day.  You can re-arrange delivery direct with our courier from the details left on the calling card or your text message.   Should no contact be made with us or the courier direct within 3 days from 1st delivery attempt the goods will then be returned back to Online4baby, a return charge of £16 for the first box and £8 for each additional cost will be incurred– see FAQ “Why has my item been returned to you?”

*Parcels requested by the customer to be left in a safe place without a signature will not be covered by the courier’s insurance, therefore it is at the customers own risk*

If your item has been Returned to Sender (RTS), the following re-delivery charges will apply:

Size of parcel Re-delivery charge
First Box £16.00 (£8 per extra box)
Wood Charges vary on how many pieces
Nursery Room Sets Charges vary on how many pieces

 

 

Large Nursery Furniture Deliveries -Online4baby Specialist Delivery Team

Online4baby.com offers a specialist 1-2* day delivery service free of charge** on all our premium Nursery Furniture

For large premium nursery furniture items such as room sets which include wardrobes, dressers, cot beds with mattresses our Online4baby specialist delivery service will deliver to the room of your choice. The delivery will take place within 1-2* days from the point of the order being paid in full depending on your postcode area. We currently deliver to 95% of the UK (see exceptions below).

Our Online4baby specialist team will contact you by SMS within 48 hrs of placing your order to offer you a choice of available delivery dates within the next 1-2* day period. Freight goods are delivered between Monday to Friday 7am and 8pm (a 3 hour delivery window will be offered). You will receive text notifications with live updates regarding delivery.

 


 

The following postcode areas will incur a delivery surcharge (per order) of between £5 -£120 dependant on products ordered and will be calculated at checkout. 


WD UB EN HA IG NW RM WC DA BR SW CR SE

SM NW KT EC TW

£5.00

 

DG1-DG4 EH31-EH47 EH1-EH39 FK17-FK21


EH48-EH55 G81-G84 G1-G80 IV1-IV6 FK1-FK16 

IV12-IV13 KA IV30-IV36 ML KY1-KY16 TD1-TD9 

PA1 -PA19 AB1-AB30 PH1-PH14 DD1-DD11 TD10-TD15

DG5 - DG16 

£10.00 - £25.00 

AB31+ KW1-KW14 IV7-IV11 IV14-IV28 IV40(Mainland only) IV63

PA21-PA38 PH15-PH26 PH30-PH41 PH49-PH50 


£100.00

HS1-HS9 IV40 (ISLE OF RAMSAY) IV51 IV55-IV56 KA27-KS28 KW15-KW17

PA20 PA41-PA49 PS60-PS78 PH41-PH44 ZE

£120.00


 

 

*Extended delivery time frames 

 



AB31+ KW1-KW14 

2-9 days 

 IV7-IV11  IV14-IV28  2-9 days
 IV40 MAINLAND ONLY  IV63  2-9 days
 PA21-PA38  PH15-PH26  2-9 days
 PH30-PH41  PH49-PH50  2-9 days
 HS1-HS9  IV40 Isle of ramsay  7 - 14 days
 IV51  IV55-IV56  7- 14 days
 KA27-KA28  KW15-KW17  7-14 days
 PA20  PA41-PA49  7-14 days
 PA60-PA78  PH41-PH44  7-14 days
 ZE    7-14 days

 

 

 

 

 

 

 

 

Postal areas which we are unable to deliver our premium nursery furniture to in the UK are:

 

 TR21 -TR25 

 

 PO30-PO33 

 ISLE OF WIGHT

 

IRELAND - NORTHERN IRELAND 

 

ISLE OF MAN iSLE OF SICILIY CHANNEL ISLAND 

 

Missed Deliveries

It is extremely important to make sure someone is available on the agreed date at the delivery address between the hours of 8am and 8pm to sign for the parcel(s). A mobile contact telephone number must be provided to Online4baby when placing an order. Please be aware that the goods are not insured for loss or damage if requested to be left safe.

**Please note**The Free Delivery on Freight Goods will only be attempted once. Once the delivery has been agreed with the Delivery Team it is imperative that they make first attempt deliveries on your specified day to avoid redelivery charges). We advise not to agree a delivery date if you have to attend appointments or make school runs during that day. Deliveries which have failed will be instantly returned to sender and cannot be rebooked until payment has been made to Online4baby. Re-delivery can take up to 7-14 days. Please see re-delivery charges below

If your item has been Returned to Sender (RTS), the following  charges will apply:

Missed Delivery Return To Sender Charges 
Cot bed/Dresser and Mattress £25.00
Cot bed/Dresser/Wardrobe and Mattress £55.00

Cancellation of Delivery

Deliveries can be cancelled at no charge right up to the point of the order being processed and put into the courier network please contact hello@online4baby.com.

Once the order has been processed and is in the courier network then the return to sender costs are the customers responsibility. (Please see the returns to sender charges above).

Returns

We are confident that you will love our furniture sets, but if for some reason you decide to return the Room Set we have made it quite easy for you. The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All of the products sold through Online4baby.com, in-store or over the telephone are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at Hello@online4baby.com, by phone or by letter stating your order number. All we ask is that you have not assembled the Room Set and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. Please note Nursery furniture which has been assembled cannot be returned. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged. Please note if you chose to use your own courier please make sure you are covered with transit insurance to the correct value

We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back. Your refund will be forwarded within a maximum of 14 days from receipt of the goods. This time period is to allow the Item to be returned, inspected and administered accordingly.

Returns Cost - The below charges are in addition to any out of area surcharges of £20-30 paid on your original order. 

ChargeWeights
£12.50 per box/parcel Up to 13kg
£20 per box/parcel From 13.1kg to 19kg
£25 per box/parcel From 19.1kg to 30kg

 

 

 




 

 

Returns

We are confident that you will love your item(s), but if for some reason you decide to return, we have made it quite easy for you. The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All the products sold through Online4baby.com, in-store or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at hello@online4baby.com, or by letter stating your order number. All we ask is that you have not assembled the item and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. Please note Nursery furniture & items requiring manual assembly, which has been assembled cannot be returned. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged. Please note if you chose to use your own courier, please make sure you are covered with transit insurance to the correct value

We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back. Your refund will be forwarded within a maximum of 14 days from receipt of the goods. This time is to allow the furniture to be returned, inspected and administered accordingly.

 

Returns Cost - The below charges are in addition to any out of area surcharges of £20-30 paid on your original order. 

Charge

Weights

£15 per box/parcel

Up to 13kg

£20 per box/parcel

From 13.1kg to 19kg

£25 per box/parcel

From 19.1kg to 30kg

Damaged In Transit

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at hello@online4baby.com (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance.

If you receive a delivery which has been damaged in transit, we are able to replace the product 'like for like' free of charge in the quickest possible timeframe. For wooden items damaged in transit we prefer to replace the damaged parts 'like for like' only and not the complete carton.  This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. However, if a replacement product is not your preference you are entitled to a refund.

The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many couriers depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched.

*Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights e.g., the goods are faulty or not as described *

Faulty Goods

If the product you have purchase is faulty, we may offer a repair, exchange, or refund as appropriate in accordance with the Consumer Right Act 2015.  You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice.  These rights are non-transferable.

Return of Unwanted Goods

The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through Online4baby.com or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email to hello@online4baby.com, fax or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged. Do not dispose of any of the original packaging if you are wanting to return your goods. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through Online4baby.com’s preferred courier service (Yodel), which provides a reliable and fully insured service. Collection charges are shown in the table below. Alternatively, if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.

Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products, or you have supplied proof of return for the Products.



*Please Note* Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

Collections

Please see below in the table collection charges and weights. Collections made by our courier Yodel are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.

*Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item.  We cannot refund or exchange if they are not returned together*

Charge

Weights

£15 per box/parcel

Up to 13kg in weight

£20 per box/parcel

From 13.1kg to 19 kg in weight

£25 per box/parcel

19.1 kg and above in weight

All original out of area surcharges are additional to standard return costs.

We can offer a discounted returns charge of £10 per box (excluding freight goods i.e Nursery Furniture and bulk items) should you wish to return for an exchange to an alternative product that is either the same price or higher.

*Small pram accessories (i.e footmuffs, bags, rain covers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained*

 

 

Customer Reviews

Any customer reviews of the products we sell are the opinions of customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

 

Discount Codes

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can only be redeemed on online4baby.com and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Finance

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later in 3
  • Pay Later
  • Financing

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

Data Protection

We will never give your personal details to anyone outside Online4baby.com without your consent. We may analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you. For full details please see our Security & Privacy Policy.

Competitions

In deciding the winner of a competition, Online4baby.com's decision is final. Online4baby.com reserve the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (e.g., Facebook, Twitter, Instagram, Tik-Tok etc). Prizes will be delivered within 1 week from the competition closing date. We only currently ship to UK mainland. By entering a competition online, you accept the terms & conditions outlined here and within the community guidelines of the social media site used.

Win your order back

1. To be eligible for the "Win Your Order Back" promotion, customers must make a minimum purchase of £150 excluding postage in a single transaction between 00:00 Friday 10th November - 23:59 Thursday 16th November 2023.

2. Prize excludes any delivery cost paid as part of the qualifying order.

3. Winners will be selected at random, and the prize will be equivalent to the total amount spent on the qualifying order.

4. Prize provided as a refund to the original payment method. No alternative payment method will be provided.

5. The promotion is subject to availability and can be discontinued at the discretion of the company.

6. The company reserves the right to end the promotion at any time without prior notice.

7. Winners will be selected at random and contacted via the email provided as part of the order by 30th November.

8. This offer is valid for a limited time, and participation is subject to the terms and conditions outlined above.


Copyright & Trademarks

This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of online4baby.com. Online4baby.com is a registered trademark (R).

Accessibility Policy

This site complies with the latest regulations for accessibility under level A.

Complaints

If you have a complaint about online4baby.com you can contact us as follows:

By writing us a letter:

Online4baby
Meadowbank House
Tweedale Way

Chadderton
Oldham

OL9 8EH

Or Email : Hello@online4baby.com

 

 Terms and Conditions for 'Win Your Order Back' Prize Draw

  1. Eligibility: The prize draw is open to all customers who have made a purchase with Online4baby and leave a review on Trustpilot based on their genuine experience with us. Entrants must ensure that the details provided in their review match their order information for verification purposes.
  2. Entry Requirements: To enter the prize draw, customers must:
    • Leave a review on Trustpilot regarding their experience with Online4baby.
    • Ensure their review details (such as name and order number) match those of their order to enable us to contact them if they win.
  3. Prize: The prize for the draw is a refund of the value of the customer's original order, excluding delivery costs. The refund will be processed to the original payment card used for the purchase.
  4. Contacting Winners: Winners will be contacted via phone using the contact information provided with their order. It is the entrant's responsibility to ensure that their contact details are correct and up to date.
  5. Refund Process: Refunds will be issued to the original payment card only. No alternative payment methods or cash alternatives will be provided. Delivery costs are not included in the refund.
  6. Draw Closing Date: The prize draw closes at midnight on Thursday, 18th July. Entries submitted after this time will not be considered.
  7. Winner Selection: The winner will be randomly selected from all eligible entries. The decision is final, and no correspondence will be entered into regarding the selection of the winner.
  8. Review Authenticity: Reviews must reflect the customer's genuine experience with Online4baby. Any reviews found to be false or misleading will result in disqualification from the prize draw.
  9. Publicity: By entering the prize draw, entrants agree to the use of their name and review in promotional material if they are selected as a winner.
  10. Data Protection: Personal data supplied during the course of this promotion will only be processed as set out in Online4baby's privacy policy.
  11. General Conditions: Online4baby reserves the right to cancel, suspend, or amend the prize draw and these terms and conditions where it becomes necessary to do so. In the event of any dispute regarding the terms and conditions, conduct, results, and all other matters relating to the prize draw, the decision of Online4baby shall be final and no correspondence or discussion shall be entered into.
  12. Contact Information: For any queries regarding the prize draw, please contact Online4baby at hello@online4baby.com.
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