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Returns

We understand at times you open the box and think to yourself, this isn't quite what I need right now and may need to return items to us.

We want to make sure that you are completely satisfied with your purchase. We offer a hassle-free return policy that allows you to exchange your item for a different size, color or style.

Before you return your product, we encourage you to consider an exchange of your item, We have a team of product experts on hand to offer support and advice on choosing an alternate, we aim to ensure you receive the product that meets your needs!.

If you decide that an exchange is the best option for you, simply get in touch via the Contact us page and one of our experienced product experts will be happy to assist you in finding the perfect product.

If you are 100% sure you wish to return your item, don't worry, we try to make returning items for a refund as easy as possible.

Just a few things to bear in mind

Want to use your own courier?

If you wish to return your product with your own courier there is no need to contact us beforehand simply return to the address below but make sure you use your order number as a return reference so we can refund you super quick, No return label from us is required.

Our returns address is :

Online 4 Baby (c/o Kooltrade)
Unit 3, Orbital Way,
Denton
Manchester
M34 3QA

We do offer a yodel collection service should you prefer to pay for a collection from any UK mainland address, this is a chargeable service and is charged at £12.50 per box.

How do I arrange a collection?

To arrange this simply use the template and use our Contact us page to get in touch including the below information and our speedy agents will take it from there.

Please note : Furniture returns have additional costs and you can view this information on this page.

If you have a problem with your purchase such as damage or faults please read our Faqs on what we need from you to get this resolved as soon as possible.

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