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Have you seen our detailed FAQs where we have tried to answer all of your questions?   


We have answered a few of the most common questions below. 

1, I've made a mistake with my order. How do I cancel? Time is precious! Due to our state-of-the-art warehouse system, within seconds ofordering, your order will be picked, packed and dispatched. This means we are unlikely to be able to cancel or amend the order when requested. 

2, Do you have a showroom? We are now fully online and without a showroom. However, fear not we have a team of knowledgeable product experts onhand to assist you with any pre-purchase information you mayneed. Simply use any of the methods below and the team will get back to you quickly! 

3, I've changed my mind and want to return. How do I do this? This isn't a problem. We understand you may need something different. We offer a return policy of 365 days for exchanges and 30 days for refunds. Simply use the contact us methods below and we will return to you. Please remember, all items need to be BRAND NEW and UNUSED in their original packaging. If you have thrown away the box, we cannot accept returns. If you want more details on how to return you can view this page.

4,The product I purchased has a problem. How do I get this sorted? We're sorry to hear you're having problems! Fear not, the team is a knowledgeable bunch and will get you sorted super quick. Please choose one of the contact methods below. Include your order details and images, along with any batch and serial codes found on the product. We will get this fixed for you. We also have more details in our FAQ section. You can read about this here

5,How do I track my delivery? You will be able to track your order once it is scanned by the carrier. This usually happens overnight for expressdeliveries or the following day for standard. If you usethe Track my order link it will give you real time updates. Pleasenote, carriers sometimes use more than 1 vanfor multi-box deliveries so don't panic if you have only taken 1 box the rest will be with you soon.


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