FAQs

YES! All our Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers are free to deliver! 

Unfortanuetly, there are some exceptions, which you can read below...

Chargeable Area's

Scottish Highlands & Islands
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Unfortanuetly we do not currently ship to :

Guernsey (GY1-99), Jersey (JE1-99), Northern Ireland (BT1-99), Republic of Ireland, Scilly Isles  (TR21-25), Isle of White (PO30-41), Isle of Man (IM)

**If a delivery fails due to a customer fault, there will be a redelivery charge of upto £55.00 on the order to have the item redelivered. This will include any missed deliveries.

Still Unsure?

All large and heavy good items are delivered between 8am and 8pm (a full working day).

All our customers receive a text message notification direct from the Online4baby delivery team the to arrange delivery, however, we cannot guarantee a time.

Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers are classed as large and heavy goods due to their volumetric size (height above 1.3metres) and do require special vehicles and handling. We use our own specialist delivery team to ensure the safe arrival of these larger items.

A Contact telephone number must be provided to Online4baby when placing an order.

Please note

**The Free Delivery on Freight goods will only be attempted once by our dedicated delivery team. Any missed deliveries will incur a failed delivery fee, the details of which can be found in our terms and conditions.

We give the buyer the assurances they need in order for them to receive their delivery in a clear timeframe once cleared funds have been received. Checking your delivery day is simple:- 

Freight goods are normally delivered in 7-10 working days.

1 Day Service - Next Working Day

All postcodes in England,Wales and most of Scotland (Excluding the Scottish Highlands & offshore Islands as listed below).

Yes and No!

If you are placing an order online, you will have the option to deliever your goods to another address. You will have to do this before you check out. 

Once you have checked out the address cannot be changed, if you needed to change the address, we would have to cancel your order and you'd need to replace an order to the correct address. 

Unfortanuetly, any order placed by phone must have a matching billing and delivery address, due to secruity reasons.

Unfortanuetly, due to the nature of the product. Mainly the size! We cannot allow you to choose a delivery date.

However, the online4baby.com delivery team will contact you by text message within 2 working days or your order being placed, with a proposed delivery date (we aim for this to be within 14 working days of your order being placed)

You will be required to reply to this text message with a Yes or No.

If you do need further assistants please do not hesitate to email one of our product experts via Support@online4baby.com.

We're trying! We cannot be perfect at everything!

A specific delivery time cannot be offered on delivery (at the moment) of large goods and furniture, the delivery time is between 8am - 8pm Monday to Friday. 

At the moment we cannot deliver on weekends or public holidays.

You'll miss the delivery! But don't worry we don't want that to happen!

Due to the size of our nursery furniture, we want to get this to you safely and quickly, therefore, it is extremely important to make sure someone is available at the delivery address all day (between 8am and 8pm) to sign for the parcel(s).

A Contact telephone number must be provided to Online4baby when placing an order.

If a delivery is missed or cancelled, unfortanutely there would be additional charges to redeliver the item(s), this is currently starting from £25.00 per delivery.

**The Free Delivery on Freight goods only applies for attempted delivery once, any delivery that fails will incur failed delivery charges which can be found in our terms and conditions***

If you have done the above and you're still panicking, please contact us by email at support@online4baby.com or use our live chat on our website, Monday to Friday 9am - 5pm. 

Sometimes our products are too big to fit in one parcel, its exciting for you as it feels like christmas day when you get more than one parcel.

If you think you've only received part of your order, we'd like to kindly as you follow the steps below.

1. Check inside the parcel you have received (sometimes we add the smaller item(s) to the bigger box!

2. Check there are not two tracking numbers from DPD and one parcel has been delayed.

3. Make sure your other item was not sent with a different courier.

4. Double check the item(s) that are missing, if this is from a Bundle product, allow a further 5 days before contacting us.

5. Refer to your original email confirmation to see if there are any times on PRE-ORDER as these item(s) will come separately.

We try our best to make sure everything is double checked before leaving us.

We ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.)

If you find the contents to be spoilt, please sign for the goods as damaged and contact us asap by email at support@online4baby.com (Please include your order number in the email).

All products/parts that arrive which have been damaged in transit will be replaced free of charge in the quickest possible timeframe. For wooden items damaged in transit we will replace the damaged parts  only and not the complete product.

This prevents the likelihood of the whole product getting damaged as a whole product for the second time. Replacement parts are packed individually and securely for transit.

The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched.

**Please note, re-delivery charges may apply if the consignment is refused.**

The return of parcels back to us (RTS – Returned To Sender) occurs when our courier has made 1 attempt at delivery, and the item(s) have been held in the local depot for 3 days (from the date of the first delivery attempt) and the recipient has not attempted to make alternative arrangements with Online4baby within this time frame.

If your item has been RTS, the following re-delivery charges will apply:

*These charges do not include out of area delivery surcharges.

Please contact us by email on support@online4baby.com (please include your order number in the email).

Unfortanuetly, our online4baby drivers will not be able to contact you directly before they make the delivery, however you will receive a call from the driver if there are any problems. 

If you want more information please contact Support@online4baby.com.

We're sorry, no, we currently ship to Mainland U.K only, we do not deliver to the Republic of Ireland.

We are working on improving this!

Yes, we'd love to hear from you!

You can place an order over the phone, we have an amazing sales team that can assist you between the hours of 9.30am and 4.30pm Monday to Friday, please call us on 0161 688 1550 or if you want help out of these hours, email us at Support@online4baby.com.

If you experience difficulties with your payment, please ensure that the details you are entering at our secure checkout stage are correct. The cardholder’s name must be written the same as it appears on the card.

The billing address and postcode must match the address that the card is registered to. This will be Identical to your bank statement.

Please note cards maybe declined due to 2 step authentification process, issued by most UK banking channels. 

If you still experience difficulties, please call us on 0161 688 1550 and one of the team will help.

If you were not directed to the order confirmation screen and did not receive an order confirmation email, it is unlikely that your payment was successful.

If you receive an email where your order status is ORDERED this means the payment was unsuccessful, the order status needs to show as PAID. 

Please contact us via 0161  688 1550 or by email at support@online4baby.com (please include the postcode you used when placing the order so that we can cross reference it with our payment server).

If you are struggling please call us and we can place the order over the phone for you.

• Visa Credit and Debit

• MasterCard

• Maestro

• Visa Electron

• American Express (via Paypal)

• Klarna

• PayPal

**Please note**For security reasons we can only deliver the goods to the cardholders address.

The security of your information is the highest priority for Online4Baby.com. We use Stripe & Paypal as our Payment Service Provider. Stripe and PayPal are ultra secure Third parties which use 128-bit software (SSL) and encrypt all the Debit and Credit card information you input before it is sent to us. Online4baby.com does not hold, store or even see credit card details.

Online4Baby.com is listed in the Data Protection Registry under Reg. No. Z2892173

For full details, please see our Security & Privacy Policy.



If your order has not been picked, we can change the delivery address for you.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be changed at this stage. We can change the delivery details with the courier the day after dispatch, but this may delay your delivery by 1 day. 

DPD Courier-If your new delivery address uses a different delivering depot (and your order has already been picked) there will be a £5.00 charge to change the address. (excluding surcharge to out of area postcodes)

Please contact us by email at support@online4baby.com (please include your order number in the email).

We aim to respond to your enquiry in the quickest possible timeframe.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be changed at this stage and you will have to follow Online4baby’s returns procedure. Please see F.A.Q "Can I return an item if I do not like it?"

If your order has not yet been picked, you are able to change your order.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be cancelled at this stage and you will have to follow Online4baby’s returns procedure. Please see F.A.Q “Can I return an item if I do not like it?”

If your order has not yet been picked, you are able to cancel your order and receive a full refund.

You can contact us by email at support@online4baby.com (Please make sure you include your order number on the email).

Once your order has been cancelled, your refund will be put back into the original payment method that was used. This is likely to be completed by the end of the next working day. Some banks may vary.

Online4baby only accept payments made in pounds Sterling.

A PayPal payment method of eCheque occurs when PayPal have found an issue with your transaction or account. (There can be a number of reasons why PayPal do this, from being a newly set up account, to your card expiring or your account limit needs expanding etc.)

An eCheque puts an Automatic 7-10 day holding period on your funds, giving PayPal opportunity to look into your transaction.

We are happy to wait for the e-Cheque to clear and the goods are despatched upon cleared funds, or alternatively if you require instant despatch of your goods, you can contact our support team by using the contact us form.

Once the request of contact has been made a member of the team will ring you. You can then pay direct with credit/debit card and your e-cheque can be cancelled, and the funds returned back to your paypal account.

A pre-order item is a high demand product which Online4Baby.com have secured from the manufactures but not yet received. By purchasing a pre-order item this allows customers to secure and guarantee prompt delivery of their item as soon as the stock arrives from the manufacturers.

When the order has been despatched you will be updated by email.



If a product is a pre-order item, it will be clearly displayed on the product listing page along with the expected dispatch date.

 **Please note, the expected dispatch date can change due to matters outside of our control. We strive to keep pre-order customers as up-to-date as possible by emailing them with any new developments as soon as we are informed of them.**



Due to a number of different reasons, it may be the case that the item inside the packaging differs from the description on the box i.e. for goods received from the manufacturer with multiple pieces in a single carton we do use recycled packaging.

We ask that you check inside the box. If this has been done and you are still sure that you have been delivered an incorrect item, please contact us by email on support@online4baby.com (please include your order number in the email).

Please click here to view our Returns Policy.

Quick points with our returns... 

1. We do not offer free returns, I know this sounds bad, however, we keep our costs low so we can offer you the best deals on the market. Therefore, we do not offer a free returns reasons. 

2. We have 365 days to return an item (please see the terms and conditions for 365 day returns)

3. Refunds can take upto 7 - 14 workings days to be processed and appear on your account.

4. All items need to be BRAND NEW and UNUSED with the original packaging, so if you have chucked away the box, we cannot accept a return on the product. 

If you need further support with any return, please contact us on Hello@online4baby.com and one of our team will come back to you.

Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. 

To ensure our parents are totally in control, we want you to know, unless a product is faulty, we cannot offer a refund for some of the following product types where a manufacturer's seal has been broken: 

Skincare 

Mattresses 

Hygiene products 

Breast pumps 

Our returns address is... If you are looking at returning a product please make sure you message our team beforehand via Hello@online4baby.com.

Online 4 Baby (c/o Kooltrade)

Unit 3, Orbital Way,

Denton

Manchester

M34 3QA

We are confident that you will love our furniture sets, but if for some reason you decide to return the Room Set, we have made it quite easy for you.

The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All the products sold through Online4baby.com, in-store or over the telephone are covered by the 14 days right to cancel policy.

To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at hello@online4baby.com, or by letter stating your order number.

All we ask is that you have not assembled the Room Set and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. 

Please note Nursery furniture which has been assembled cannot be returned.

It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged.

Please note if you chose to use your own courier, please make sure you are covered with transit insurance to the correct value

We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back.

Your refund will be forwarded within a maximum of 14 working days from receipt of the goods. This time is to allow the furniture to be returned, inspected and administered accordingly.

Returns Cost - charges are in addition to any out of area surcharges of £20-45 paid on your original order. 

We know you are going to love our products and we know you’ll probably keep most products. However, we understand some purchases are expensive and you want to make the right choice! Therefore, here at online4baby, we want you to know we’ve got you! You’ve got the power!  

We know how important it is to have the power of you parents on our side, so earning your trust and loyalty is so important to us. 

To ensure we can do this, we launched our 365 Returns which goes one step further than most standard returns policies. Outside of your 14-day period we offer a whopping 365 days to return your goods! We know it's exciting! 

Finding the perfect product for you and your family isn't easy so we want to give you a whole year to think about it and/or return the goods in exchange for a different product if needed.  

We know you want to know the rules, so here they are... 

For all item(s) returned within 30 days, we will refund the full purchase value of returned goods, to the original payment method used, within 72 hours of receiving the goods. This includes sale items and a pro-rata rate for bundled items if applicable.

All you have to do is ensure all products are in their original packaging and in a sellable condition. 

Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. 

To ensure our parents are totally in control, we want you to know, unless a product is faulty, we cannot offer a refund for some of the following product types where a manufacturer's seal has been broken: 

Skincare 

Mattresses 

Hygiene products 

Breast pumps 

Any return we receive after 30 days would be a store credit for you to spend on our online store, all credits have a redeemable time limit of 365 days. Item(s) returned must still be purchasable on our website.

If you have any more question please email Hello@online4baby.com



OFCOURSE! We want you to be happy with your purchase (we're sure you will be!)

If you wish to return and unwanted item, there are a few rules we have to follow... 

1. The item(s) must be new, unused and still have the original packaging.

2. You have 14 days to return (from the day after receipt of the item(s))

3. You will have to contact Online4baby to book the item in for a return.

Please contact us by email at Hello@online4baby.com or use our contact us form (please include your order number in the email).

For full details please see our Returns Policy.

We're sorry the item(s) was returned.

We always aim to process returns in the quickest timeframe possible.

However, in extreme circumstances, there can be a maximum waiting period of 28 days for faults to be repaired by the manufacturer or a replacement to be issued.

Please message our team via Hello@online4baby.com if you need further help.

You have chosen to send back your item(s) using your own courier!

Please find below our returns address & Procedure for the return you have requested

Online 4 Baby (c/o Kooltrade)

Unit 3, Orbital Way,

Denton

Manchester

M34 3QA

Just so you know...

Deliveries accepted between 08.30am and 5pm Monday to Friday

https://www.online4baby.com/faq#sec_5

Online4baby must be notified which courier you will be using to ensure your return does not get refused. Please also make sure the courier you use has transit insurance.

Please ensure the item is brand new and unused, in the original packaging and sealed up with CLEAR tape only, your item must be securely packaged with all fixtures and fittings securely packaged inside the box they arrived in. Please do not write directly on the box and ensure the item is returned to Online4baby within the next 14 days from the date of this email.

Add your order number to your courier label, so we can identify you when the item is returned.

Please take extra care with packaging if you are returning a wooden or fragile item.

Please ensure the above criteria is met otherwise your return will be refused.

We aim to process returned items and refunds on the day the item(s) are received back with Online4baby.com

Once the item has been processed and authorised, your refund will be put back into the original payment method that was used.

This is likely to be completed within 7 - 14 working days. If you are waiting on feedback on your return, please message hello@online4baby.com.

We're sorry to hear you're having problems!

If you have just received an item(s) and you need our help please message us at Hello@online4baby.com and one of our team will help you as soon as possible.

We're sorry to hear you have a fault! Thats not what we want to hear!

Here at online4baby.com we want to help, sometimes we have to speak to the manufacture of the product(s) that maybe faulty as there are different rules for different products. 

Don't worry our team of experts try and help to resolve issues as soon as they are told. Therefore, we have a great team on hand ready to take any query.

If your product is showing any signs of a problem please contact Hello@online4baby.com 

For full details please see the Guarantee Section of our Terms & Conditions.

For all written correspondence, please use the following address:-

Online4baby Ltd. 

Meadowbank Business Park,

Tweedale Way,

Chadderton,

Oldham

OL9 8EH

For full contact information please see Contact Us.

Our customer support is now fully digital. We can be reached by Live Chat, WhatsApp or Email and our happy helpers will get back to you super quick. 

We are on WhatsApp : 07380337072

Email : Hello@online4baby.com

Or connect to a Happy helper via the live chat link during our business hours. 



Yes all our products are covered by a manufacturers 6 month guarantee.

For full details please see the Product Guarantee Section of our Terms & Conditions.

You may be aware, Mattresses smell because of a process called off-gassing. Certain chemicals contain components called volatile organic compounds, or VOCs. These are not stable and so they tend to break down rapidly under certain conditions. When they do this, they form gases that must then escape. These gases are what you smell when something smells new.

When it comes to your mattress, most of these chemicals are in the foam that makes up your mattress or in the adhesives used to hold the different layers of your mattress together. Some are also in the fire-retardant treatment that the mattresses are treated with.

These are non-toxic gasses and the mattress purchased has been fully tested to the highest sleep safe standards.

The mattress may experience some discolouration due to the natural oxidisation that occurs when these gasses encounter oxygen. This is perfectly natural and harmless and will not affect the usage of your mattress.

Below are some tips to speed up the Off-gassing process

Air out your mattress. Let your new mattress sit in your garage or in a well-ventilated room for several days before you put any bedding on it or attempt to sleep on it. Use a fan or a dehumidifier to hurry this process along.

After Airing out the mattress the bellow can help,

Spray the mattress with an enzyme spray. Such as Febreeze they can help with off-gassing odours. Simply spray the mattress according to the directions on the bottle and wait a bit. The bad smell should get better quickly.

Set out several bowls of baking soda around the room. Just as baking soda absorbs bad odours in your refrigerator, it will do the same in your bedroom. This process will take a while, though, as your room is much larger than your fridge. Thus, this method is best when the mattress is in a room that doesn’t get used much, when you have several days to let the soda work, or when it is used in combination with some other methods.

If you still need help message one of our team via Support@online4baby.com 

All wicker baskets come with no holes to fit a hood as drilling into the wicker can damage it.

The easiest way and recommended way is to take a butter knife and gently open one of the gaps between the wicker layers that already exist.

Then pop the hood fitting between/into this gap which will then secure it in place and you can continue to use the rest of the fittings as normal.

It can be a little tricky, you may need one person to make the gap between the wicker and another pop the fitting in-between.

If you need further help, please message our team via support@online4baby.com

Any products with moving parts require Care and Lubrication on a regular basis. This will be laid out in your instruction manual.

Below is a quick guide on how to complete this process:

Maintenance Tips 

• Moving parts should be periodically lubricated with a silicone spray. The wheels around the bearings and axles, along with moving brake parts, are the main areas that require attention. Lubrication is particularly necessary if your buggy has got wet or been used on sand or in salt water.
• Clean off any mud, sand or dirt using hot soapy water or a bike cleaning spray.
• Air dry. DO NOT USE corrosive products.
• Always use silicone spray as above after cleaning.
• All bearings used on our products are sealed units and require no maintenance.
• To clean the seat unit and sun canopy (ie fabric parts) use a soft cloth with warm water and mild soap. DO NOT put in the washing machine. DO NOT put in the tumble dryer. DO NOT use bleach.

I would suggest, periodically checking your stroller to ensure that it is in good operating condition. Check all fixings to make sure they are secure. Please do not use the stroller if any screws, nuts, bolts are missing or if any component is damaged.

If you need further help please message our team via Support@online4baby.com

Online4baby’s buggy boards are designed using a ‘universal fit’, meaning that the buggy board will fit 99% of all prams/pushchairs on the market.

Unfortunately, we are unable to provide a conclusive list of buggies which they do/do not fit. 

However, if it so happens that the buggy board is not compatible with your buggy, you are able to return the item back to us (under distant selling regulations) for a full refund.

Online4baby’s car seats are designed using a ‘universal fit’, meaning that the car seat will fit 99% of all cars on the market.

A correct fit is likely if the vehicle manufacturer has declared in the vehicle handbook that the vehicle is capable of accepting a "universal" car restraint for this age group.

Unfortunately, we are unable to provide a conclusive list of cars which they do/do not fit in.

However, if it so happens that the car seat is not compatible with your car, you are able to return the item back to us (under distant selling regulations) for a full refund.

Online4baby’s parasols are designed using a ‘universal fit’ clamp, meaning that the parasol will fit 99% of all prams/pushchairs on the market.

Unfortunately, we are unable to provide a conclusive list of buggies they do/do not fit on.

However, if it so happens that the parasol is not compatible with your pushchair, you are able to return the item back to us (under distant selling regulations) for a full refund.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 18.9% APR (variable) interest. Financing is a promotional plan on the Klarna Account.

When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the Klarna App

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

Financing is only available to people aged 18 or over and is an online exclusive payment method.

Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can always monitor the active statements in Klarna app at your convenience.

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount youwish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

As soon as Online4baby have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.

As soon as the store has registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.

If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

Visit Klarna app Klarna’s Customer Service page Customer Service page for a full list of FAQ’s, live chat and telephone options.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 18.9% APR (variable) interest. Financing is a promotional plan on the Klarna Account.

When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the Klarna App.



If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).



Financing is only available to people aged 18 or over and is an online exclusive payment method.



Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.



Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.



If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can always monitor the active statements in Klarna app at your convenience.



If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.



Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.



First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount youwish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.



Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.



As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.



As soon as Online4baby have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.



As soon as the store has registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.



If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.



You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.



Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.



Free Delivery

Here at Online4baby.com we offer a Free Delivery Service to most of the UK mainland on all orders over £49.99* (* means it’s a postcode that carries an out of bounds surcharge)

Charges for deliveries on all orders under £50.00* 

Yodel 48 Xpect Mini under 2kg 50x50x50 is £2.99

Yodel 24 Xpect Medium under 17kg 90x90x90 is £3.99

Yodel  24 Xpect Signature under 30kg 120x90x90 is £4.99

Yodel 48 Xpect XL under 30kg 170x100x100 is £9.99

Out of Area Surcharges

These are in addition to the standard delivery charges for orders under £49.99.

Nursery Furniture has different terms and prices apply for delivery. Click Here

*Chargeable Area's





Tracking information is only available after 9pm on the day of dispatch. If you wish to track your order please use our online tracking system below. 

The order number is provided on your order receipt and dispatch email. To access our online tracking system please click here and enter your order number.



You will be able specify what address you wish your item(s) to be sent to at the checkout stage.

At the point where you are asked if the delivery address is different from the billing address, there will be an option to change where the item(s) will be posted to.

**Important** Orders placed and paid for over the phone must be delivered to the cardholders address.



Yodel offer a two hour delivery slot via their online APP. (please download the app if you haven't already got it)

So to answer your question, YES, anyone can sign for the delivery of your online4baby.com order as long as they are at the address provided at checkout.



If you think you've only received part of your order, we'd like to kindly ask you follow the steps below.

1. Check inside the parcel you have received (sometimes we add the smaller item(s) to the bigger box!

2. Check there are not two tracking numbers from the Courier(s) and one parcel has been delayed.

3. Refer to your original email confirmation to see if there are any times on PRE-ORDER as these item(s) will come separately

4. Double check the item(s) that are missing, if this is from a Bundle product, allow a further 5 days before contacting us.

5. Make sure your other item was not sent with a different courier.

If you have done the above and you're still panicking, please contact us by email at hello@online4baby.com or use our live chat on our website, Monday to Sunday 9am - 5pm. 



Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged.

(The packaging is simply used to protect the item whilst in transit)

If you find the contents to be spoilt, please sign for the goods as damaged, take images were possible and contact us by email to hello@online4baby.com or use our contact us form (please include your order number in the email).

We aim to respond to your enquiry in the quickest possible timeframe.

**Please note, re-delivery charges may apply if the consignment is refused.**



The return of parcels back to us (RTS – Returned To Sender) occurs when our courier has made at least 2 attempts at delivery, and the item(s) have been held in the local depot for 2 days (from the date of the Second delivery attempt) and the recipient has not attempted to make alternative arrangements with the courier within this time frame.

If your item has been RTS, the following re-delivery charges will apply:

*These charges do not include out of area delivery surcharges.

Please contact us by email on hello@online4baby.com or use our contact us form (please include your order number in the email).



We currently only ship to the U.K. We do not ship to the Republic of Ireland and International.