Yes, we'd love to hear from you!

Drop us a messgae Via the Contact Us page leave us you number and a member of the team will get back to you, super quick!

If you experience difficulties with your payment, please ensure that the details you are entering at our secure checkout stage are correct. The cardholder’s name must be written exactly as it appears on the card.

The billing address and postcode must match the address that the card is registered to. This will be identical to your bank statement.

Please note, card payments may be declined due to 2-step authentification process, issued by most UK banking channels. 

If you still experience difficulties, please drop us a message via the Contact Us page, leave us your contact number and we will get back to you super quick! 

If you were not directed to the order confirmation screen and did not receive an order confirmation email, it is likely that your payment was unsuccessful.

If you receive an email where your order status is ORDERED or you can see this in your order history, it means the payment was unsuccessful. The correct order status should show as PAID. 

If you need our help checking out, pop us an email via the Contact Us page and we will be back to you super quick!

• Visa Credit and Debit
• MasterCard
• Maestro
• Visa Electron
• American Express (via Paypal)
• Klarna
• PayPal
• ApplePay
• GooglePay

**Please note**

For security reasons, we can only deliver the goods to the cardholders address.

The security of your information is the highest priority for Online4Baby.com. We use Stripe & Paypal as our Payment Service Provider. Stripe and PayPal are ultra secure Third parties which use 128-bit software (SSL) and encrypt all the Debit and Credit card information you input before it is sent to us. Online4baby.com does not hold, store or even see credit card details.

Online4Baby.com is listed in the Data Protection Registry under Reg. No. Z2892173

 For full details, please see our Security & Privacy Policy.

If your order has not been picked, we can change the delivery address for you.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be changed at this stage. We can change the delivery details with the courier the day after dispatch, but this may delay your delivery by 1 day. 

DPD Courier - If your new delivery address uses a different delivery depot (and your order has already been picked) there will be a £5.00 charge to change the address (excluding surcharge to out of area postcodes).

Please contact us by email at support@online4baby.com (please include your order number in the email).

We aim to respond to your enquiry in the quickest possible timeframe.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be changed at this stage and you will have to follow Online4baby’s returns procedure. Please see F.A.Q "Can I return an item if I do not like it?"

If your order has not yet been picked, you are able to change your order.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be cancelled at this stage and you will have to follow Online4baby’s returns procedure. Please see F.A.Q “Can I return an item if I do not like it?”

If your order has not yet been picked, you are able to cancel your order and receive a full refund.

You can contact us by email at support@online4baby.com (Please make sure you include your order number on the email).

Once your order has been cancelled, your refund will be reversed back to the original payment method.

We expect refunds to take between 3 and 5 working days to reach your account.

Online4baby only accept payments made in pounds Sterling.

A PayPal payment method of eCheque occurs when PayPal have found an issue with your transaction or account. (There can be a number of reasons why PayPal do this, from being a newly set up account, to your card expiring or your account limit needs expanding etc.)

An eCheque puts an Automatic 7-10 day holding period on your funds, giving PayPal opportunity to look into your transaction.

We are happy to wait for the e-Cheque to clear and the goods are despatched upon cleared funds, or alternatively if you require instant despatch of your goods you can contact our support team by using the Contact Us form.

Once the request for contact has been made, a member of the team will ring you. You can then pay direct with credit/debit card and your e-cheque can be cancelled. The funds will then be returned back to your Paypal account.

A pre-order item is a high demand product which Online4Baby.com have secured from the manufacturers, but not yet received. By purchasing a pre-order item, this allows customers to secure and guarantee prompt delivery of their item as soon as the stock arrives into our warehouse.

As soon as the order has been despatched you, will be notified by email.

If a product is a pre-order item, it will be clearly displayed on the product listing page along with the expected dispatch date.

 **Please note, the expected dispatch date can change due to matters outside of our control. We strive to keep pre-order customers as up-to-date as possible by emailing them with any new developments as soon as we are informed of them.**

Due to a number of different reasons, it may be the case that the item inside the packaging differs from the description on the box i.e. for goods received from the manufacturer with multiple pieces in a single carton (we do use recycled packaging)

We ask that you check inside the box. If this has been done and you are still sure that you have been delivered an incorrect item, please contact us by email on support@online4baby.com (please include your order number in the email).

Here at Online4baby.com we offer a Free Delivery Service to most of the UK mainland on all orders over £49.99* (* means it’s a postcode that carries an out-of-bounds surcharge)

Charges for deliveries on all orders under £50.00* 

 Yodel 48 Xpect Mini under 2kg 50x50x50 is £2.99

Yodel 24 Xpect Medium under 17kg 90x90x90 is £3.99

Yodel  24 Xpect Signature under 30kg 120x90x90 is £4.99

Yodel 48 Xpect XL under 30kg 170x100x100 is £9.99

Need somthing Quick?

You have the option to upgrade your delivery to a Next Working day service at checkout.

Upgraded Delivery*excluding surcharges

Charges for Upgraded deliveries on all orders over £49.99

Yodel 48 Xpect Mini under 2kg 50x50x50 is £4.99

Yodel 24 Xpect Medium under 17kg 90x90x90 is £5.99

Yodel  24 Xpect Large under 30kg 120x90x90 is £6.99

Yodel 48 Xpect XL under 30kg 170x100x100 is N/A

Out of Area Surcharges

Nursery Furniture has different terms and prices apply for delivery.Click Here

Out of Area Surcharges

Nursery Furniture has different terms and prices apply for delivery.Click Here

*Chargeable Areas

These are in addition to the standard delivery charges for orders under £49.99.

Out of area delivery charges

These postcode area charges are in addition to the standard delivery charges for orders under £50.00. (please see table below).

The Transit time is on top of the normal 1 or 2 day delivery. Our checkout will give you accurate information as you checkout.



Tracking information should be supplied by 9pm on the day of dispatch. If you wish to track your order please use our online tracking system below. 

The order number is provided on your order receipt and dispatch email. To access our online tracking system please. Click Here and enter your order number.



You will be able specify what address you wish your item(s) to be sent to at the checkout stage.

At the point where you are asked if the delivery address is different from the billing address, there will be an option to change where the item(s) will be posted to.

**Important** Orders placed and paid for over the phone must be delivered to the cardholders address.



Yodel offer a two hour delivery slot via their online APP. (please download the app if you haven't already got it)

So to answer your question, YES, anyone can sign for the delivery of your online4baby.com order as long as they are at the address provided at checkout.



If you think you've only received part of your order, we'd like to kindly ask you follow the steps below.

1. Check inside the parcel you have received (sometimes we add the smaller item(s) to the bigger box!

2. Check there are not two tracking numbers from the Courier(s) and one parcel has been delayed.

3. Refer to your original email confirmation to see if there are any times on PRE-ORDER as these item(s) will come separately

4. Double check the item(s) that are missing, if this is from a Bundle product, allow a further 5 days before contacting us.

5. Make sure your other item was not sent with a different courier.

If you have done the above and you're still panicking, please contact us by email at hello@online4baby.com or use our live chat on our website. 



Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged.

(The packaging is simply used to protect the item whilst in transit)

If you find the contents to be spoiled, please sign for the goods as damaged, take images where possible, then contact us by email to hello@online4baby.com or use our contact us form (please include your order number in the email).

We aim to respond to your enquiry in the quickest possible timeframe.

**Please note, re-delivery charges may apply if the consignment is refused.**



The return of parcels back to us (RTS – Returned To Sender) occurs when our courier has made at least 2 attempts at delivery, and the item(s) have been held in the local depot for 2 days (from the date of the Second delivery attempt) and the recipient has not attempted to make alternative arrangements with the courier within this time frame.

If your item has been RTS, the following re-delivery charges will apply:

*These charges do not include out of area delivery surcharges.

Please contact us by email on hello@online4baby.com or use our contact us form (please include your order number in the email).



We currently only ship to the U.K. We do not ship to the Republic of Ireland and International.



I am so sorry to hear you are unable to track your order. We would firstly ask that you allow up to 5 days for any updates to show as from time to time large volumes in the carrier networks can delay parcels.

If you have allowed this time and still not recived your order please use the Contact us page to get in touch. 

We are sorry to hear your item is not where you expect it to be. We do have a dispute team here at online4baby, who will liaise with the carrier to investigate this further. 

We first ask that you check with all members of your household, neighbours and any leave safe locations. If you can see from the delivery image this has been left safe we may need a crime reference to be able to resolve as this would be classed as theft of property you can report this to the police via the link below.

https://www.police.uk/pu/contact-the-police/report-a-crime-incident/

We ask you report this as soon as you are able along with allowing us time to request the driver return to you the property to try and resolve. 

Once you have complete the above please use our Contact us form to get in touch. 

YES! All our Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers are free to deliver! 

Unfortunately, there are some exceptions which you can read below:

Chargeable Area's

Scottish Highlands & Islands
AB1-99, DD1-11, IV1-26, IV29-30, KA1-26, KA29-30, PA1-19, PA621-27, PA31-38, PA80, PH1-50

Unfortanuetly we do not currently ship to :

Guernsey (GY1-99), Jersey (JE1-99), Northern Ireland (BT1-99), Republic of Ireland, Isle of White (PO30-41), Isle of Man (IM), ZE, KA27-28, PA20, PA28-30, IV27,IV40-51,IV55-56
KW1-KW17, TR1-93

Out of Area Surcharges

**If a delivery fails due to a customer fault, there will be a redelivery charge of upto £55.00 on the order to have the item redelivered. This will include any missed deliveries.

Still unsure? Get in contact with our team:

Contact us

All large and heavy good items are delivered between 8am and 8pm (a full working day).

All our customers receive a text message notification direct from the Online4baby delivery team to arrange delivery. However, we cannot guarantee a specific timeslot.

Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers are classed as large and heavy goods due to their volumetric size (height above 1.3metres) and do require special vehicles and handling. We use our own specialist delivery team to ensure the safe arrival of these larger items.

A Valid Mobile telephone number must be provided to Online4baby when placing an order.

Please note:

**The Free Delivery on Freight goods will only be attempted once by our dedicated delivery team. Any missed deliveries will incur a failed delivery fee, the details of which can be found in our terms and conditions.

We give the buyer the assurances they need in order for them to receive their delivery in a clear timeframe once cleared funds have been received. Checking your delivery day is simple:

Freight goods are normally delivered in 3-10 working days.

This excludes bank holidays – There are no collections or deliveries on bank holidays.

Yes and No!

If you are placing an order online, you will have the option to deliver your goods to another address. You will have to do this before you check out.

Once you have checked out the address cannot be changed. If you needed to change the address, we would have to cancel your order and you'd need to place a new order to the correct address.

Unfortunately, any order placed by phone must have a matching billing and delivery address for security purposes.

Unfortunately not, due to the nature of the Freight service we use.However, the online4baby.com delivery team will contact you by text message within 2 working days of your order being placed, with a proposed delivery date (we aim for this to be with you within 14 working days of your order being completed)You will be required to reply to this text message with a Yes or No.If you do need further assistance please do not hesitate to email one of our product experts via Hello@online4baby.com.

We're trying! We cannot be perfect at everything!A specific delivery time cannot be offered on delivery (at the moment) of large goods and furniture, the delivery time is between 8am - 8pm Monday to Friday. At the moment we cannot deliver on weekends or public holidays.

You'll miss the delivery! But don't worry we don't want that to happen!

Due to the size of our nursery furniture, we want to get this to you safely and quickly, therefore, it is extremely important to make sure someone is available at the delivery address all day (between 8am and 8pm) to sign for the parcel(s).
A Contact telephone number must be provided to Online4baby when placing an order.
If a delivery is missed or cancelled, unfortunately there would be additional charges to redeliver the item(s), this is currently starting from £25.00 per delivery.

**The Free Delivery on Freight goods only applies for attempted delivery once, any delivery that fails will incur failed delivery charges which can be found in our terms and conditions***

Sometimes our products are too big to fit in one parcel, its exciting for you as it feels like christmas day when you get more than one parcel.If you think you've only received part of your order, we'd like to kindly ask you follow the steps below.

1. Check all the parcels you've received. They will have labels that advise how many boxes you were expecting.

2. Make sure any other items you've ordered have not been sent with a different courier.

3. Refer to your original email confirmation to see if there are any times on PRE-ORDER as these item(s) will come separately.

If you have done the above and you're still panicking, please contact us by email at Hello@online4baby.com or use our live chat on our website

We try our best to make sure everything is double checked before leaving us.

We ask that you check inside the box to establish if the item itself has been damaged. (The packaging is designed to protect the item whilst in transit.)

If you find the contents to be spoiled, please sign for the goods as damaged and contact us asap by email at Hello@online4baby.com (Please include your order number in the email).

All products/parts that have arrive damaged will be replaced free of charge in the quickest possible timeframe. For wooden items where parts have been damaged in transit, we will replace the damaged parts only and not the complete product.

The reasoning behind this is that we're able to quality-check the packaging ourselves and further protect against damage by adding extra packaging to the parts. This prevents the likelihood of the whole product getting damaged a second time. Replacement parts are packed individually and securely for transit.

**Please note, re-delivery charges may apply if the consignment is refused.**

The return of parcels back to us (RTS – Returned To Sender) occurs when our courier has made 1 attempt at delivery, If you are not home to receive the delivery this will be returned to us and the following redelivery charges apply.

• If your item has been RTS, the following re-delivery charges will apply:

We're sorry, no, we currently ship to Mainland U.K only, we do not deliver to the Republic of Ireland.We are working on improving this!

Please click here to view our Returns Policy.

Quick points with our returns:

1. We do not offer free returns unless you are exchanging. I know this sounds bad, however, we keep our costs low so we can offer you the best deals on the market. Therefore, we do not offer a free return for refund option. 

Our return rate is set at £12.50 per box for a Yodel collection ( Prices on furniture does vary)

2. We offer a 365 days to return an item (please see the terms and conditions for 365 day returns)

3. Refunds can take up to 7 - 14 workings days to be processed and appear on your account. We will email you once the refund has been raised. 

4. All items need to be BRAND NEW and UNUSED with the original packaging, so if you have chucked away the box, we cannot accept a return on the product. 

If you need further support with any return, please contact us on Hello@online4baby.com and one of our team will come back to you.

Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. 

To ensure our parents are totally in control, we want you to know that unless a product is faulty, we cannot offer a refund for some of the following product types where a manufacturer's seal has been broken: 

Skincare 

Mattresses 

Hygiene products 

Breast pumps 

Our returns address is... If you are looking at returning a product please make sure you message our team beforehand via Hello@online4baby.com.

Online 4 Baby (c/o Kooltrade)

Unit 3, Orbital Way,

Denton

Manchester

M34 3QA

We are confident that you will love our furniture sets. However,  if for some reason you decide to return the furniture set we have made it quite easy for you.

The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All the products sold through Online4baby.com or over the telephone are covered by the 14 days right to cancel policy.

To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at hello@online4baby.com, or by letter stating your order number.

All we ask is that you have not assembled the Furniture Set and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. 

Please note Nursery furniture which has been assembled cannot be returned.

It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state (unused and undamaged).

Please note if you chose to use your own courier, please make sure you are covered with transit liability insurance to the correct value

We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging. This has been manufactured to pass a 1 metre drop test or they will not be accepted back.

Your refund will be forwarded within a maximum of 14 working days from receipt of the goods. This time is to allow the furniture to be returned, inspected and administered accordingly.

Returns Cost - charges are in addition to any out of area surcharges paid on your original order. 

We know you are going to love our products and we know you’ll probably keep most of them. However, we understand some purchases are expensive and you want to make the right choice! Therefore at online4baby, we want you to know we’ve got you! You’ve got the power!  

We know how important it is to have the power of you (the parents) on our side, so earning your trust and loyalty is important to us!

To ensure we can do this, we launched our 365 Returns which goes one step further than most standard returns policies. Outside of your 14-day period we offer a whopping 365 days to return your goods! We know, it's exciting! 

Finding the perfect product for you and your family isn't easy so we want to give you a whole year to think about it and return the goods in exchange for a different product, if needed.  

We know you want to know the rules, so here they are:

For all item(s) returned within 30 days, we will refund the full purchase value of returned goods, to the original payment method used, within 72 hours of receiving the goods. This includes sale items and a pro-rata rate for bundled items if applicable.

All you have to do is ensure all products are in their original packaging and in a sellable condition. 

Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. 

To ensure our parents are totally in control, we want you to know, unless a product is faulty, we cannot offer a refund for some of the following product types where a manufacturer's seal has been broken: 

Skincare 

Mattresses 

Hygiene products 

Breast pumps 

Any return we receive after 30 days would be a store credit for you to spend on our online store, all credits have a redeemable time limit of 365 days. Item(s) returned must still be purchasable on our website.

If you have any more question please email Hello@online4baby.com



OFCOURSE!

We want you to be happy with your purchase (we're sure you will be!)

If you wish to return any unwanted item, there are a few rules we have to follow:

1. The item(s) must be new, unused and still have the original packaging.

2. You have 14 days to return (from the day after receipt of the item(s)).

Please contact us by email at Hello@online4baby.com or use our contact us form (please include your order number in the email). If you wish to book a Yodel collection, £12.50 per box fee applies or this is Free of Charge for upgrades or exchanges of equal or higher value.

If you wish to return with your own carrier, no need to get in touch. Simply return to the address below:

Online 4 Baby (c/o Kooltrade)

Unit 3, Orbital Way,

Denton

Manchester

M34 3QA

Please note we are unable to accept in person returns at this address. 

For full details, please see our Returns Policy.

We're sorry the item was returned.

We always aim to process returns in the quickest timeframe possible.

In extreme circumstances, there can be a maximum waiting period of 28 days for faults to be repaired by the manufacturer or for a replacement to be issued.

Please message our team via Hello@online4baby.com if you need further help.

You have chosen to send back your item(s) using your own courier!

Please find below our returns address & Procedure for the return you have requested:

Online 4 Baby (c/o Kooltrade)

Unit 3, Orbital Way,

Denton

Manchester

M34 3QA

Just so you know...

Deliveries are only accepted between 8.30am and 5.00pm Monday to Thursday inclusive and between 8.30am-4.30pm Friday

Online4baby must be notified which courier you will be using to ensure your return does not get refused. Please also make sure the courier you use has transit insurance.

Please ensure the item is brand new and unused, in the original packaging and sealed up with CLEAR tape only, your item must be securely packaged with all fixtures and fittings securely packaged inside the box they arrived in. Please do not write directly on the box and ensure the item is returned to Online4baby within the next 14 days from the date of this email.

Add your order number to your courier label, so we can identify you when the item is returned.

Please take extra care with packaging if you are returning a wooden or fragile item.

Please ensure the above criteria is met, otherwise your return will be refused.

We aim to process returned items and refunds on the day the item(s) are received back with Online4baby.com

Once the item has been processed and authorised, your refund will be put back into the original payment method that was used.

This is likely to be completed within 7 - 14 working days. We will pop you an email across to let you know your refund is on the way.

We're sorry to hear you're having problems!

If you have just received an item(s) and you need our help, please message us at Hello@online4baby.com and one of our team will help you as soon as possible.

Please include any Images/Videos and Batch Information when you contact us and this will allow us to resolve any enquiry super quick!

We're sorry to hear you have a fault! Thats not what we want to hear!

Here at online4baby.com we want to help, sometimes we have to speak to the manufacturer of the product(s) that may be faulty, as there are different rules for different products. 

Don't worry, our team of experts will try and help to resolve issues as soon as they are raised. We have a great team on hand, ready to take any query.

Some of our manufactures do deal with there own aftercare and we will include this info below so you can cut out the middle man and get back up and running.  

When you buy an Ickle Bubba product you have the added benefit of after sales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products.

Pop then am email to : retail.support@icklebubba.com

And placing OL4B and your name or order number as the subject.

Please ensure to include any Images videos and an Image of your batch ID along with your proof of purchase.

As this is a Joie product you have the added benefit of after sales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products. Please include any images and Video's along with the batch and serial sticker from the product along with your proof of purchase. 

You can call them via 0800 952 0061

Email them via customerservices.uk@joiebaby.com 

As this is a Kinderkraft product, you have the added benefit of aftersales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products.

This also means your query will be dealt with super quick, providing you complete all the information required on the form found on their website

https://kinderkraft.co.uk/complaints

We know you need to be back up and running super quick, so to speed this up you have the added benefit of direct aftersales support from Cosatto themselves with their award winning aftercare! 

We do this to cut out the middle man (us) and gets you in touch with the people who can help.

You can contact Cosatto direct via the following link:  www.cosatto.com/pages/contact-us

If your product is showing any signs of a problem please contact Hello@online4baby.com. 

For full details please see the Guarantee Section of our Terms & Conditions.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 18.9% APR (variable) interest. Financing is a promotional plan on the Klarna Account.

When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the Klarna App

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

Financing is only available to people aged 18 or over and is an online exclusive payment method.

Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can always monitor the active statements in Klarna app at your convenience.

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount youwish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

As soon as Online4baby have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.

As soon as the store has registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.

If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

Visit Klarna app Klarna’s Customer Service page Customer Service page for a full list of FAQ’s, live chat and telephone options.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 18.9% APR (variable) interest. Financing is a promotional plan on the Klarna Account.

When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the Klarna App.



If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).



Financing is only available to people aged 18 or over and is an online exclusive payment method.



Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.



Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.



If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can always monitor the active statements in Klarna app at your convenience.



If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.



Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.



First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount youwish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.



Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.



As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.



As soon as Online4baby have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.



As soon as the store has registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.



If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.



You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.



Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.



Yes all our products are covered by a manufacturers 6 month guarantee.

For full details please see the Product Guarantee Section of our Terms & Conditions.

You may be aware, Mattresses smell because of a process called off-gassing. Certain chemicals contain components called volatile organic compounds, or VOCs. These are not stable and so they tend to break down rapidly under certain conditions. When they do this, they form gases that must then escape. These gases are what you smell when something smells new.

When it comes to your mattress, most of these chemicals are in the foam that makes up your mattress or in the adhesives used to hold the different layers of your mattress together. Some are also in the fire-retardant treatment that the mattresses are treated with.

These are non-toxic gasses and the mattress purchased has been fully tested to the highest sleep safe standards.

The mattress may experience some discolouration due to the natural oxidisation that occurs when these gasses encounter oxygen. This is perfectly natural and harmless and will not affect the usage of your mattress.

Below are some tips to speed up the Off-gassing process

Air out your mattress. Let your new mattress sit in your garage or in a well-ventilated room for several days before you put any bedding on it or attempt to sleep on it. Use a fan or a dehumidifier to hurry this process along.

After Airing out the mattress the bellow can help,

Spray the mattress with an enzyme spray. Such as Febreeze they can help with off-gassing odours. Simply spray the mattress according to the directions on the bottle and wait a bit. The bad smell should get better quickly.

Set out several bowls of baking soda around the room. Just as baking soda absorbs bad odours in your refrigerator, it will do the same in your bedroom. This process will take a while, though, as your room is much larger than your fridge. Thus, this method is best when the mattress is in a room that doesn’t get used much, when you have several days to let the soda work, or when it is used in combination with some other methods.

If you still need help message one of our team via hello@online4baby.com 

All wicker baskets come with no holes to fit a hood as drilling into the wicker can damage it.

The easiest way and recommended way is to take a butter knife and gently open one of the gaps between the wicker layers that already exist.

Then pop the hood fitting between/into this gap which will then secure it in place and you can continue to use the rest of the fittings as normal.

It can be a little tricky, you may need one person to make the gap between the wicker and another pop the fitting in-between.

If you need further help, please message our team via hello@online4baby.com

Any products with moving parts require Care and Lubrication on a regular basis. This will be laid out in your instruction manual.

Below is a quick guide on how to complete this process:

Maintenance Tips 

• Moving parts should be periodically lubricated with a silicone spray. The wheels around the bearings and axles, along with moving brake parts, are the main areas that require attention. Lubrication is particularly necessary if your buggy has got wet or been used on sand or in salt water.
• Clean off any mud, sand or dirt using hot soapy water or a bike cleaning spray.
• Air dry. DO NOT USE corrosive products.
• Always use silicone spray as above after cleaning.
• All bearings used on our products are sealed units and require no maintenance.
• To clean the seat unit and sun canopy (ie fabric parts) use a soft cloth with warm water and mild soap. DO NOT put in the washing machine. DO NOT put in the tumble dryer. DO NOT use bleach.

I would suggest, periodically checking your stroller to ensure that it is in good operating condition. Check all fixings to make sure they are secure. Please do not use the stroller if any screws, nuts, bolts are missing or if any component is damaged.

If you need further help please message our team via Support@online4baby.com

Online4baby’s buggy boards are designed using a ‘universal fit’, meaning that the buggy board will fit 99% of all prams/pushchairs on the market.

Unfortunately, we are unable to provide a fully comprehensive list of buggies that they will fit. 

However, if it so happens that the buggy board is not compatible with your buggy, you are able to return the item back to us (as per our returns T&C's) for a full refund.

Online4baby’s car seats are designed using a ‘universal fit’, meaning that the car seat will fit 99% of all cars on the market.

A correct fit is likely if the vehicle manufacturer has declared in the vehicle handbook that the vehicle is capable of accepting a "universal" car restraint for this age group.

Unfortunately, we are unable to provide a comprehensive list of cars in which they may fit.

However, if it so happens that the car seat is not compatible with your car, you are able to return the item back to us (as per our Returns T&C's) for a full refund.

Online4baby’s parasols are designed using a ‘universal fit’ clamp, meaning that the parasol will fit 99% of all prams/pushchairs on the market.

Unfortunately, we are unable to provide a comprehensive list of buggies on which they may fit.

However, if it so happens that the parasol is not compatible with your pushchair, you are able to return the item back to us (as per our Returns T&C's) for a full refund.

The law surrounding car seats can all get a bit confusing as there is so much different information depending on your car or the type of vehicle being used. So, if you are having trouble we hope this will help! Make sure your child is restrained properly at all times based on the type of vehicle you are using.



Children up to 3 years old

If you have an active frontal airbag, it is illegal to carry a child in a rear-facing child seat in the front seat. 

In the Rear Seat, the child MUST use the correct child restraint.

In a licensed taxi or hire car, a child may travel unrestrained in the rear if a child restraint is not available. This was introduced for practical, rather than safety reasons. We would always recommend you use a child seat if possible for optimal safety.

Children aged 3 and above, until they reach EITHER their 12th birthday OR 135cm in height

In the Front Seat the child MUST use the correct child restraint.

In the Rear Seat the child MUST use the correct restraint, where seat belts are fitted. 

There are three exceptions to this rule if there is not a child seat available. In each case the child MUST use the adult belt instead. They are:

• In a licensed taxi or private hire vehicle;
• If the child is travelling on a short distance for reason of unexpected necessity;
• If there are two occupied child restraints in the rear, which prevent the fitment of a third.

In addition, a child 3 and over may travel unrestrained in the rear seat of a vehicle if seat belts are not available.

Where children over 1.35 metres in height, or who are 12 years old

In the Front Seat the adult seat belt MUST be worn if available.

In the Rear Seat the adult seat belt MUST be worn if available.

It is the driver's legal responsibility to ensure that the child is correctly restrained.

Additional information

From April 2008, all child car seats that were manufactured before 1995 and approved to the ECE R Standard Regulations 44/01 and 44/02 are no longer legal and must not be used.

Some estate cars have rear facing seats in the luggage compartment for use by children, and some 2 + 2 sports cars have small rear seats. Child seats/boosters to the required UN ECE Regulation 44/03 type approval must be used on these seats. However, it may be that such seats are certified to UN ECE 44/04 type approval standards which means that they effectively approved child seats/booster seats themselves and therefore a separate child seat/booster would not be needed. If a seat complies with the type-approval standard, it will have an "E" label, with 44/03 or /04 and the weight range of the child for which it is designed. You may need to check with the car handbook, or the vehicle manufacturer, whether the seat is approved.

The law requires all children travelling in the front or rear seat of any car, van or goods vehicle must use the correct child car seat until they are either 135 cm in height or 12 years old (which ever they reach first). After this they must use an adult seat belt.

Child car seats must undergo accident simulation testing to determine whether or not a seat is safe enough to be sold. There are currently two regulations; ECE R44/04 and since 2015, ECE R129 (also known as i-Size). These are the safety standards that car seats are rated against.

'i-Size' is the most recent safety regulation controlling the manufacture of children’s car seats (ECE R129). It was introduced in July 2013. The intention was to make child car seats easier to fit, provide better protection from side impacts and keep children rearward-facing for longer.



R44/04 vs. R129 (i-Size) Comparison Table

There are key differences between the regulations. Below we have condensed the differences between the two regulations into a table to make it simpler to understand.



When determining the suitability of R44 seats for the child, weight is the main basis, but for an I-Size seat, it is based primarily on height and age. For ISOFIX seats – I-size now requires that seats are tested for Side impact protection I-size must be used rear-facing up to 15 months.

An Isofix child seat is 'plugged' into the corresponding fitting points in the car, removing the need to use the car's seat belts to secure it. An additional top tether or support leg is used to prevent the child seat titling or rotating in an impact. 

A top tether is a fabric strap that secures the child seat to a tether point behind the rear car seat, usually at the back of the rear seat, the bottom of the trunk or on the ceiling. Check your car's handbook for the exact location in your car.

Any Isofix child seat with a top tether should fit any car with a top tether anchor point.

A support leg is fitted to the child seat and extended to the floor of the car between the back seat and the front seat, or between the front seat and dashboard. It prevents the child seat tipping over forwards in a collision. They are easier to use than a top tether.

However, if there are hollow storage compartments in the floor, the foot of the support leg must not rest on the lid of the compartment because it may collapse under the forces created in a collision.

This is a difficult question to answer as it suggests you are seeking a recommendation. What is “best” is subjective in many ways. All seats sold within the UK are manufactured to EU standards, therefore they should be equal. 

In our opinion, some are more equal than others. Price alone suggests additional beneficial features over and above the regulatory requirements.

As a general rule of thumb, the best seat is:

• The one you are able to afford
• That is the most suitable for your child
• Fits your vehicle(s)
• Is ‘approved for use in your vehicle(s)

The RoSPA child car seat safety website offers lots of advice about choosing a car seat as well as travelling safely with children.

We have advisors at online4baby.com who are registered with child seat safety who are IOSH approved in Car seat saftey and would be happy to answer any questions you may have. 

We also answer a lot of queries in our FAQ section. 

The NHS website states " It's recommended to buy a baby car seat before your baby is born if possible. It's important to buy a seat that fits your car and is suitable for a newborn. If you have your baby in hospital or a birth centre, you will need the car seat to drive your newborn home safely. It's a good idea to practise fitting the seat before your baby is born.

• Check if your car has Isofix fitted in to this this make fitting your carseat easier. They may be hidden in the cracks between the padding of your car seats.
• Always choose the carseat that is right for your babies height or weight. 
• The NHS website recomends you do not buy a second hand carseat  It could have been damaged in an accident, and may not have all its parts, including the instructions. It may also not be the safest and most user-friendly model, plus it may not fit your car properly.
• Think about how you will be using the car seat. If you'll be lifting your baby in and out of the car a lot, for example, you may be better off getting a lightweight seat with a base that stays in the car.
• All car seats in this country should be EU approved. Look for the "E" mark label on the seat. ( All Carseats sold by us will have this on them!) 

There are two regulations in force relating to children’s car seats R44.4 and R129 or (i-Size) 

Forward-facing R44 seats are approved for children weighing from 9kgs and forward-facing R129 seats are approved for children taller than 76cms. However, there is no standard child. Two children weighing the same or being the same height will, no doubt, have different physiques.

ECE R129 seats (known as i-Size) are based on a child‘s height.



• When height based seats are selected, the child must travel rear-facing until they reach the age of 15 months.

ECE R44-04 are based on a child‘s weight.

• When weight-based seats are selected, the child may travel rear-facing until reaching a weight of 13kgs.

It is recomended that children rear face as long as possable Rear-facing seats provide significant safety benefits to a child if involved in an accident.

Infant Carriers (baby's first carseat) . 

Manufactured to the R44 standard are ‘approved’ to accommodate children up to a weight of 13kgs. At this weight, children will be different ages. Seats manufactured to R129 standard are similar in every way except they have been subjected to additional testing and are suitable for children up to the height of 87cms (some seats vary from 75-87cms). Again, children will be of different weights and ages at this height.

Car seats are categorised by groups, or at least they were under the R44 regulation. This is the older, but still current regulation, and R129 (aka i-Size) is the newest, most up-to-date regulation. This unfortunately does not make car seats any easier to understand as they are now categorised differently. R129 regulated seats are now referred to by the age of child that will go into it – “birth to 15 months” or “3 to 12 years” for example.

We use 3 catogries to make this easier.

• Baby 
• Toddler 
• Child 

Baby,

Babies are usually transported in Infant carriers which are solely rearward facing until they are approximately 15 months. Infant carriers are typically known as group 0/0+. We offer other options that may be used until 18kg (approx. 3 ½ to 4 years). These seats will be categorised as group 0+/1, or 40 to 105cm when looking at an i-Size seat.

Toddler,

Toddler seats (Group 1) will have an integrated harness or impact shield and will usually accommodate your child from 15 months to approximately 3 ½ to 4 years, or up to 105cm.

Child,

At approximately 4 years of age, or 6 years of age if you have rear-faced for longer, your child will move into a High Backed Booster (HBB)  These seats do not have a harness and instead ‘restrain’ your child using an adult lap and diagonal seat belt. HBBs are often referred to as Group 2/3 or suitable from 100 to 150cm.

Group 0+123 seats.

Now, a Group 0+123 seat is a different category yet again, as these will in fact be suitable for Babies, toddlers & children. If this is an i-Size seat, it will most likely be referred to as seat suitable for “0 to 12 years”. But grouping these seats by age, although intended to make it easier, can cause difficulties as you still must make sure your child is a suitable weight/height for that particular seat.

Firstly, you need to make sure the harness is sitting in the correct place on your child's shoulders. Ideally, the harness should be level with the child's shoulders if the harness is too low it can encourage the harness to slip off.

The harness also needs to be at the correct tension.

You should only be able to slide the flat of two fingers under the harness at the collar bone. If the problem continues to occur, you could look to use an anti-escape device as long as the car seat manufacturer allows you to do so.

Children develop slowly and both physically and mentally are not mature to sit correctly in a 3 point seatbelt until they are 4 or 5 years old; so for a child below 4 a 5 point harness is safer as it keeps the child in the correct position, over that age the child has to understand that they need to sit in the right position so the seatbelt offers the best protection.

In crash tests, there is little difference between a 5 point harness and a seat belt but these tests are undertaken with crash test dummies that do not move. 

Look for a car seat that covers more than one group. Some of these have higher harness slots and some seats have harnesses up to 25kgs. These generally can accommodate a taller child. Seats that restrain the child with an impact shield don't use a harness, so can accommodate a taller child.

In an older baby or child, their head falling forward may be a short term thing as they have moved for a more reclined infant carrier to a more upright stage 1 car seat.  Although we appreciate this may look uncomfortable, once a child has good head control their head coming forward when they are asleep is not an issue of safety.  If your child is uncomfortable they will either move their head or they will wake up.

A baby with no head control should always be as reclined as possible, the ideal for safety and comfort is an angle of 45 degrees, their head should not fall forward (awake or asleep) as they are unable to move their head and this can lead to a drop in oxygen levels.

Less than 4 weeks old, 20 minutes is the maximum time advised gradually increasing the time as the baby grows to a maximum of 2 hours for an older baby in an infant carrier. If on a long journey stop frequently and let them out to have a stretch. Once a child comes out of an infant carrier there is no stipulation on the amount of time they should be in a seat but like all of us on a long journey, frequent stops are desirable.

This is an additional test carried out in Scandinavia to measure the forces exerted on the neck in a crash, as no forward-facing seat would have forces low enough to pass. Only exclusively rear-facing seats are put forward to test. It is worth baring in mind however that the road system in Scandinavia is not necessarily comparable to the uk. 

All child car seats are crash tested but not necessarily in your vehicle. Car seat manufacturers use technical data provided by the car manufacturer to determine whether a car seat is appropriate for your car, they then collate a fitting list, so you know which seats are approved for your car. Some car manufacturers work with a particular car seat manufacturer and they may crash test some seats.

No, your current seat, if it still fits your child, will remain legal and safe as long as it is properly used. There are seats available that are not i-Size. They are still safe and legal.

If a child’s car seat was installed in a vehicle at the time of an accident (even without a child in the seat) it should be replaced, even if there is no visible damage. It may have been weakened to such an extent that it will not provide the same level of protection in another accident. It is often very difficult to judge how severe an impact needs to be to damage a child car seat but manufacturers recommend replacing the seat if:

• The collision was above 5mph
• Or was enough to dent a panel of the vehicle

Some child seats carry an FAA approval label, these are approved for use on an aircraft, certainly, if you were flying to or across America you would need this approval.  Some other airlines are not as stringent and only require the seat to fit into the plane seat by dimension and be fitted with a lap belt. You MUST contact the airline before travel to see what they will allow on the aircraft; some airlines do not allow child seats in the cabin.

We are frequently asked, ‘at what speed is a child car seat tested’? This depends on the regulation to which a car seat is tested.

ECE R44/04

This is an older regulation, but still current, and many seats available on the market are tested to the ECE R44 standard. This regulation has been around since the 1980s, but the current version was introduced in 2004.

R44/04 tests are carried out using a P-dummy which has 4 sensors. This dummy is put through mandatory frontal and rear testing. The frontal impact testing is conducted at 32 mph, while the rear impact testing is conducted at 18 mph.

ECE R129

This regulation is also commonly referred to as i-Size. This is the newer regulation, introduced in 2015. This regulation was released in 3 phases, all of which are current.R129 tests are carried out using a Q-dummy which has 32 sensors, which is more advanced and gives us a better idea of what is happening during these crash tests. This dummy is put through mandatory frontal, rear, and side testing. The frontal testing is conducted at 32 mph, the rear testing is conducted at 18 mph, and the additional side testing is conducted at 15 mph.

If you need to install a forward-facing car seat or a booster, please read the vehicle handbook to determine whether the installation is possible, if so, where to position your front passenger seat and whether the airbag should be turned off.

You should NEVER put a rearward-facing car seat in the front if there is an active passenger airbag.

First of all, we are so sorry to hear you've got a problem with your product. Please dont worry, our team are on hand and happy to help! 

Please use the contact us page and the team will be with you super quick. 

Some of our manufacturers do deal with their own aftercare and we will include their information below so you can cut out the middle man and get back up and running ASAP.  



When you buy an Ickle Bubba product you have the added benefit of after sales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products.

Pop then an email to : retail.support@icklebubba.com

And placing O4B and your name or order number as the subject.

Please ensure to include any Images videos and an Image of your batch ID along with your proof of purchase.





You can call them via 0800 952 0061

email them via customerservices.uk@joiebaby.com 

 As this is a Joie product you have the added benefit of after sales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products. Please include any images and Video's along with the batch and serial sticker from the product along with your proof of purchase.

As this is a Kinderkraft product you have the added benefit of aftersales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products.

This also means your query will be dealt with super quick, providing you complete all the information required on the form found on their website

https://kinderkraft.co.uk/complaints

We know you need to be back up and running super quick, so to speed this up you have the added benefit of direct aftersales support from Cosatto themselves with their award winning aftercare! 

We do this to cut out the middle man (us) and gets you in touch with the people who can help.

You can contact Cosatto direct via the following link:  www.cosatto.com/pages/contact-us

We know you need to be back up and running super quick, so to speed this up you have the added benefit of direct aftersales support from Cosatto themselves with their award winning aftercare! 

If you have ordered furniture or placed an order that includes pre-order items you may have more than 1 delivery date assigned. 

All wood furniture deliveries are made within 3-14 working days from completion and other items may arrive via Yodel or DPD. 

With pre-order items, you will receive any in-stock items within 48 hours and the pre-order item(s) will be dispatched on the pre-order date provided on the product page and in your order confirmation email.



 Step 1

Contact us on one of the below methods 

Whatsapp 07380337072

Email hello@online4baby.com 

Contact us form on the Contact us page

Step 2 

Our team should be back to you within 72 hours. 

Step 3 

If you think the outcome is unacceptable please compose your complaint in writing via email to Feedback@online4baby.com 

Step 4 

A full case review will be carried out by the Management team 

Step 5 

A final outcome will be given by our management team within 3 working days. 

Our customer support is now fully digital. We can be reached by Live Chat, WhatsApp or Email and our happy helpers will get back to you super quick. 

We are on WhatsApp : 07380337072

Email : Hello@online4baby.com

Or connect to a Happy helper via the live chat link during our business hours by clicking the icon. If you do not see this then unfortunately all of our agents are busy and you will need to try again later or contact us via another method.

For all written correspondence, please use the following address:-

Online4baby

Meadowbank Business Park

Tweedale Way,

Chadderton

Oldham

OL9 8EH

For full contact information please see Contact Us.

*Please note we do not accept returned items at this address.