Our unique Online4baby delivery service is second to none. Here at Online4baby we have designed a specialist service that puts our customer’s delivery expectations first.
We provide a complete home delivery solution for Large Nursery Furniture and bulk products which standard Couriers can not achieve due to the volumetric size and weight of some of the items. We have our dedicated highly trained drivers who can safely handle your goods from the point of Collection from the Online4baby distribution centre right through to carefully placing the goods in the baby's room of your choice. This, supported by our comprehensive Customer Care team, constant notification updates regarding the status of your delivery, enables you to trust choosing Online4baby for that important purchase of you baby’s Nursery Room set.
For large furniture items our specialist delivery service will deliver to the room of your choice on a day that’s convenient for you with a 3 hour delivery window, unlike conventional Couriers who will only deliver bulk items to your doorstep. The delivery will take place within 1-2* days from the point of the order being paid in full depending on your postcode area with a 3 hour deliver window. We currently deliver to 95% of the UK (see exceptions).
Our delivery specialists will contact you by email and sms within 48 hrs of placing your order to advise you of a delivery dates and to book your delivery. The day before the delivery you will receive a SMS reminder. On the day of delivery, you will receive a SMS with a link to real time tracking updates of your driver right through to your delivery along with a 3 hour window.
The following Postcodes and Areas which are not available for Nursery Furniture/ Bulk Deliveries are:-
Isle of Man
Isle of Wight
It is extremely important to make sure someone is available on the agreed date at the delivery address between the hours of 7am and 8pm to sign for the parcel(s). Please be aware that the goods are not insured for loss if requested to be left safe. Once the delivery has been agreed with the delivery specialist team it is imperative that the team make first attempt deliveries on your specified day to avoid redelivery charges. Deliveries which have failed cannot be rebooked until payment has been made to Online4baby. Re-deliveries can take up to 7-14 days. Please see re-delivery charges below:
We are confident that you will love our furniture sets, but if for some reason you decide to return the Room Set we have made it quite easy for you. The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All of the products sold through Online4baby.com, in-store or over the telephone are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at firstname.lastname@example.org, or by letter stating your order number. All we ask is that you have not assembled the Room Set and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. Please note Nursery furniture which has been assembled cannot be returned. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged. Please note if you chose to use your own courier please make sure you are covered with transit insurance to the correct value.
We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back. Your refund will be forwarded within a maximum of 14 days from receipt of the goods. This time period is to allow the furniture to be returned, inspected and administered accordingly.
Returns Cost - The below charges are in addition to any out of area surcharges of £5.00-£120.00 paid on your original order.
|£10 per box/parcel||Up to 13kg|
|£20 per box/parcel||From 13.1kg to 19kg|
|£30 per box/parcel||From 19.1kg to 30kg|
||£10.00 - £25.00|
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