We advise you to print a copy of these terms & conditions for future reference

Terms and Conditions

Welcome to the Online4baby.com Terms & Conditions of Use. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Online4baby’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term [The Company] or 'us' or 'we' refers to the owner of the website whose registered office is ‘Online 4 Baby, Unit B Broadgate, Broadway Business Park, Chadderton, OL9 0JA. Reg. Number 5332212.  Registered in England The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase

While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to alter specifications without prior notice. All weights and sizes listed are approximate and to be used as a guide line only. The representations of colour are approximate due to limitations in both the photographic and specifications of different output devices. All goods are subject to availability. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

How The Contract Is Formed Between Online4baby.com and You.

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.

Non-acceptance of an order may occur for the following reasons:-

• The product ordered being unavailable from stock.
• Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
• We are unable to obtain authorisation for your payment.
• You do not meet the eligibility to place an order as set out in these terms & conditions.

Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below)

By placing an order with Online4baby.com you confirm that:-

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.
• You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Delivery

At Online4baby we aim to deliver your order in quickest possible timeframe from the point your order has been accepted. The weight and the volumetric size of the item dictates which Courier service is used to ship your order. Please see the table and the Courier tabs below for Courier information.

• Royal Mail
• DPD
• Parcel Force

Damaged In Transit

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at customerservices@online4baby.com (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the couriers insurance.

If you receive a delivery which has been damaged in transit, we are able to replace the product 'like for like' free of charge in the quickest possible timeframe. For wooden items damaged in transit we prefer to replace the damaged parts 'like for like' only and not the complete carton.  This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. However if a replacement product is not your preference you are entitled to a refund.



The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched.

**Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights eg. the goods are faulty or not as described **

Faulty Goods

If the product you have purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with the Consumer Right Act 2015.  You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice.  These rights are non-transferable.



Return of Unwanted Goods

The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through Online4baby.com or over the telephone are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team  by email to returns@online4baby.com, fax or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.com in the original state, unused and undamaged. Do not dispose of any of the original packaging if you are wanting to return your goods. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through Online4baby.com’s preferred courier service (DPD), which provides a reliable and fully insured service. Collection charges are shown in the table below. Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled can not be returned.

Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.



**Please Note** Online orders can not be returned to our Oldham Showroom. Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

Collections

Please see below in the table collection charges and weights. Collections made by our courier DPD are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.

**Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item.  We cannot refund or exchange if they are not returned together.**

All original out of area surcharges are additional to standard return costs.

We can offer a discounted returns charge of £10 per box (excluding freight goods i.e Nursery Furniture and bulk items) should you wish to return for an exchange to an alternative product that is either the same price or higher.

**Small pram accessories (i.e footmuffs, bags, raincovers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained.**

Tutti bambini Return & Cancellation Charges

All assembled dimensions are advised on each individual product listing. Please check before ordering that the furniture will fit in your desired location. Do not assemble your Tutti Bambini products if you are unsure on the colour/style. If you wish to return any items which have been assembled a 50% charge of the original purchase price plus the collection charges stated below will be deducted from your refund.

Should you wish to cancel your delivered order, the following collection charges will apply once your order has been dispatched: -

Cancellation Charges

 Flat Packed deliveries - £9.95 per box (most products are in two boxes due to their weight)

 Home and Retail 2 man deliveries - £70

 Orders received via the Tutti Bambini delivery and assembly service-£129

Furniture which has been assembled- 50% of original purchase price plus collection charges



E-Gift / Voucher

E-Gifts / vouchers can only be used online at www.online4baby.com subject to these general terms & conditions. E-Gifts / vouchers are not redeemable through any other method and your use of an E-Gift indicates your agreement to be bound by these terms & conditions. An E-Gift / voucher is redeemed by entering its code in the appropriate box at the checkout stage.

If your order value is greater than the E-Gift / voucher amount, you can pay the outstanding balance using any of our payment options. If your basket amount is lower than the voucher value, we will send you an email with your voucher balance and a new redemption code.

Redeemed E-Gift vouchers will contribute to the vip discount of the redeemers account and not the purchaser of the E-Gift's account. 

E-Gifts / vouchers are valid for 12 months from the purchase date.

For full details on an E-Gifts / vouchers please click here.

Price Match Terms and Conditions

You are eligible for a price-match if your request meets the following conditions:

1. To qualify, we must be satisfied that (a) both products are identical (including colour and specification) and (b) the product you have found is actually available to purchase on the same website.
2. The Online4Baby price match applies only to UK internet retailers that have the identical product and/or goods in stock immediately available (not on request) and the product and/or goods is priced accurately. The item must also be due to be sent with the same delivery service, making the whole package (item + delivery service) like for like.
3. If the price match item is being sold through eBay, the item must be for sale as a 'Buy It Now' and not an auction style listing.

When requesting a price match, please be aware that prices will be compared on the following criteria:

1. When requesting an Online4Baby price match, you must specify the name of the website where you have found the product cheaper, if possible, a screenshot of the cheaper offer (including the date and time visited), the cost of the cheaper product and finally your name, email address and contact telephone number)
2. The Online4Baby price match cannot be used in conjunction with any coupons/vouchers and/or other promotional offers on the Online4Baby website.
3. Prices are compared on product price and when calculating the competitor's total price, any comparisons will include the cost of the product plus any delivery charges applicable.
4. The Online4Baby price match does not apply to any Online4Baby sale or offer items or items available on rental terms.
5. The Online4Baby price match does not apply when you use coupons/vouchers and/or other promotional offers on the alternative website.
6. The Online4Baby price match will not apply to items that result in Online4Baby making a loss to match.
7. The Online4Baby price match is subject to change and can be withdrawn at any time and is only available to purchases made in the United Kingdom.

5% Voucher Code Terms & Conditions.

1. This code is to be used online only and cannot be used in our Online4baby showroom or with any 3^rd party websites unless otherwise stated.
2. Only one promotional code can be used per transaction.
3. Offer cannot be used in conjunction with certain other Online4baby.com offers
4. Please note that promotional codes also have an expiry date, after which they are not redeemable.
5. Promotional codes remain the property of Online4baby Limited and are non-transferable and may not be reproduced in any form
6. We reserve the right to remove Promotion codes at any time and without warning.
7. All offers are subject to availability.  Availability while stocks last.
8. Cannot be used in conjunction with staff discount.
9. Cannot be used in association with Finance orders.
10. The following brands are excluded from these offers (4Baby, Kidsaw, Tutti Bambini)
11. The following Affiliate Voucher codes or offers cannot be used in conjunction with these offers on Bounty Mums & Emma’s Diary
12. Can only be used at the basket stage and not off previous completed orders.

Data Protection

We will never give your personal details to anyone outside Online4baby.com without your consent. We may analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you. For full details please see our Security & Privacy Policy.

Competitions

In deciding the winner of a competition, Online4baby.com's decision is final. Online4baby.com reserve the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (e.g. Facebook, Twitter, MySpace, ect). Prizes will be delivered within 1 week from the competition closing date. By entering a competition online, you accept the terms & conditions outlined here and within the community guidelines of the social media site used.

Copyright & Trademarks

This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of online4baby.com. Online4baby.com is a registered trademark (R).

Accessibility Policy

This site complies with the latest regulations for accessibility under level A.