COVID-19: We are still dispatching orders | Latest updates

COVID-19 UPDATE

We are doing everything we can to ensure we continue to provide essential baby products whilst ensuring the safety of our customers and our staff.

Although we are currently facing unprecedented challenges, we understand that there is still a need to provide essential baby products to our customers.

Mothers are still giving birth and need car seats to transport their newborns home and places for them to sleep to ensure their safety.

This is why the UK Government has classed us as an essential business and we will continue to provide the products our customers need as long as it is safe to do so.

Frequently Asked Questions

Can I still order online?

Our warehouse and online business remains fully operational based on the current guidelines. We are strictly following the guidance from the Government around our warehouse operation and social distancing rules for all staff.

There is no evidence that COVID-19 can be spread by contamination of commercial packages.

Are there any courier delays?

Although most parcels are continuing to be delivered next day, there are understandably some delays as a result of the closure of physical retail stores and the subsequent increase in online ordering.

We ask you to bear with us and the courier companies as we are trying our hardest to deliver within the usual timescales. These are the current delivery timeframes

  • DPD – Next working day with a small number of orders being delayed.
  • Parcel Force 24 – Experiencing delays, now delivering in 3-7 working days.
  • Royal Mail – 24/48 hours as normal with a small number of delays.

Can I still receive parcels if I’m self isolating?

All our couriers along with the postal services are offering ‘contact free’ deliveries. They have been fully trained on social distancing and delivering parcels to those in isolation.

What is the best way to contact you if I have an urgent question?

Our phones are up and running however we are operating with reduced front-line staff in the call centre which unfortunately may result in delays in calls being answered. You can also contact us on customerservices@online4baby.com

We are experiencing a high volume of messages as you would expect so thank you for bearing with us!

Is the showroom closed?

We kept our showroom open as long as we could, but following the guidelines from the government and to maintain the safety of customers and staff, unfortunately it is closed until further notice. Please follow our social channels for updates.

Can I still pay instalments on my Mum’s Club?

Yes, of course! Please email shop@online4baby.com and a member of our team will contact you to process the payment.

Can I collect my order?

Collections are no longer permitted due to the current restrictions, but we are closely following the updates from the UK Government and will resume them as soon as it is safe to do so.

If for some reason you require your Mum’s Club order early, please email us at shop@online4baby.com and we will contact you to arrange a delivery.

How do I get advice on a product before I make a purchase online?

Our customer services team have a wealth of experience and are fully trained on all the products within our range, ensuring the products you purchase are suitable for your specific needs. Email shop@online4baby.com for any product advice.

Our priority as a business is the safety of our customers, staff and all those associated with us, so we will continue to closely monitor the advice from the authorities and act accordingly.

Thanks, from everyone at Online4baby


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