Online4baby.com offers a Free Delivery Service to most of the UK mainland on all orders over £49.99* (£4.50 for deliveries on all orders under £49.99*). 

Area's which do not incur a surcharge

England
Wales
Scotland (Excluding postcodes below in the Highlands and Islands)
Isle of Wight

*Chargeable Area's

Scottish Highlands and Islands -
AB36-38, AB55-56, FK17-99. G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3

Northern Ireland (BT1-99)
Isle of Man (IM1-99)
Scilly Isles  (TR21-25)
Republic of Ireland
Guernsey (GY1-99)
Jersey (JE1-99)



Still Unsure?

Online4baby.com offers a Free Express Next Working Day Delivery Service to most of the UK mainland on all orders over £49.99* (£4.50 for deliveries on all orders under £49.99*).We give the buyer the assurances they need in order for them to receive their delivery in a clear timeframe once cleared funds have been received.Checking your delivery day is simple:- 

Depending if you qualify for next day or a 2 day delivery service, just find the day and time you made your order and the expected delivery day will be displayed next to it.

1 Day Service - Next Working Day

All postcodes in England,Wales and most of Scotland (Excluding Highlands & Islands).

Still Unsure?

In order for you to track your order, please use our online tracking system. To access our online tracking system, please click here.

You will be able specify what address you wish your items to be sent to at the checkout stage. At the point where you are asked if the delivery address is different from the billing address, there will be an option to change where the item(s) will be posted to.

**Important** Orders placed and paid for over the phone must be delivered to the cardholders address.

 Yes, Saturday delivery is available to most of the UK mainland which are standard NEXT DAY DELIVERY postcodes.  The Saturday delivery service is an extra charge of £12.50 and is a 'Delivery Option' when processing your order through the checkout process.  Delivery will take place before 6PM.

Note-Please see delivery tables for area's which are not included*

On the delivery page of the checkout process, there is an option titled ‘Change Date Of Delivery’. This allows you to specify the date you would like your item(s) to be delivered.

Yes, all our customers receive a text message/email notification direct from DPD Couriers on the morning of the delivery. This service is not available on deliveries that contain Nursery furniture.

To take advantage of this service all you have to do is enter a current mobile phone number during the order checkout process, you will automatically be sent a text message from DPD on the morning of the delivery day to inform you of the 'PRECISE' 1hour delivery window that day. ** Note this service is only available for standard UK mainland deliveries **

No Mobile Telephone

If you cannot provide us with a mobile number, as an alternative Online4baby and DPD will send you your dispatch and tracking information via the email address you have provided us with when registered.

Online4baby understands that customer lead very busy lives and therefore our courier, DPD offers a service called "Predict".  Providing you supply us with a current mobile number and/or email address gives a unique 1 hour delivery window notification via SMS and/or Email on the morning of your delivery.  Even better still this can be rescheduled by you to a more convenient delivery date.

This allows our customers to maximise the benfits of a hassle free shopping experience with Online4baby.

However, if you wish to upgrade your delivery service, please see below:

On the delivery options page of the checkout process, there is a section titled ‘Upgrade your Delivery Service’. and displays the following available options:

NOTE: The contracted delivery hours in which the courier can make their delivery are between 8:00am – 6:00pm.

If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel back to the local depot for a re-attempt at delivery the next working day.  You can re-arrange delivery direct with our courier from the details left on the calling card. If no contact is made with the courier after the 2^nd attempt the order will only be held for 2 days after this at the courier depot and then returned back to Online 4 baby and re delivery charges will apply – see FAQ “Why has my item been returned to you?”

Yes, certainly.  You'll need to contact our courier DPD at least 24 hours in advance so they can get your parcel ready for collection and make sure no further delivery attempts are made.

You can do this by following the instructions from the calling card left.

Details will be on the card left by their driver, including the opening times of your local depot.

Please note that for security reasons, we ask that you bring in two forms of identification.

**A collection cannot be arranged for the same day as the failed delivery occurred.**

Anyone is able to sign for the delivery, as long as they are at the delivery address or alternatively, if you have selected "Leave with a neighbour" from your predict 1 hour notification, your neighbour can sign for this delivery.

At the checkout stage, under the section ‘Instructions to seller’ you are able to include certain brief information / instructions for the delivery.

Here you can provide the delivery driver with further instructions on how to locate your address. You can also email us at customerservices@online4baby.com

Firstly we would like to kindly ask you to check inside all the packages received, as some items are packed together. If you have done this and you are still sure that part of your order is missing, please contact us by email at customerservices@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email to customerservices@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

**Please note, re-delivery charges may apply if the consignment is refused.**

The return of parcels back to us (RTS – Returned To Sender) occurs when our courier has made at least 2 attempts at delivery, and the item(s) have been held in the local depot for 2 days (from the date of the Second delivery attempt) and the recipient has not attempted to make alternative arrangements with the courier within this time frame.

If your item has been RTS, the following re-delivery charges will apply:

*These charges do not include out of area delivery surcharges.

Please contact us by email on returns@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

The delivery driver will only attempt to ring a telephone number provided if he is struggling to locate the delivery address. However you will receive a text message/email on the day of delivery (if you have provided a mobile phone number and email address) informing you of your precise 1 hour delivery notification.

**Please note that any texts/emails received are an approximation. Contracted delivery hours are between 8:00 – 18:00**

At the checkout stage, under the section ‘Delivery Instructions’ you are able to include certain information / instructions for the delivery driver.  Alternatively, on the morning of your delivery, you will receive your precise 1 hour delivery notification which gives you the option of requesting the delivery is left with a neigbour.

You can either specify the neighbour you wish the item(s) to be left with, or simply state that it can be left with ‘any neighbour’. You can also email us at customerservices@online4baby.com

Unfortunately due to insurance purposes our courier (DPD) will not leave parcels without a signature.

No, Our courier (DPD) cannot deliver to B.F.P.O

No our courier (DPD) cannot deliver to PO Box addresses.



We currently ship to all the United Kingdom, Republic of Ireland and the Channel Islands.

Online4baby.com offers a Free Delivery Service to most of the UK mainland on all Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers (due to their volumetric size height above 1.3metres these items are classed as freight) on all orders over £49.99* (£4.50 for deliveries on all orders under £49.99*). 

Area's which do not incur a surcharge

England
Wales
Scotland (Excluding postcodes below in the Scottish Highlands and offshore Islands)

Chargeable Area's

Scottish Highlands & offshore Islands
G83-84, HS1-9, IV1-32, IV36, IV40-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-88, PH17, PH19-26, PH30-44 PH49-50, ZE1-3

Northern Ireland (BT1-99)
Republic of Ireland

Isle of Man (IM1-9)
Isle of White (PO30-42)
Scilly Isles  (TR21-25)
Guernsey (GY1-99)
Jersey (JE1-99)

Still Unsure?

Online4baby.com offers a Free Express Next Working Day Delivery Service to most of the UK mainland on all orders over £49.99* (£4.50 for deliveries on all orders under £49.99*)on all Nursery Furniture deliveries such as Room sets, Wardrobes, Dressers, Cot beds with Mattresses, Junior/Toddler beds with Mattresses and Nursery Drawers(due to their volumetric size height above 1.3metres these items are classed as freight). We give the buyer the assurances they need in order for them to receive their delivery in a clear timeframe once cleared funds have been received. Checking your delivery day is simple:- 

Depending if you qualify for next day or a 2 day delivery service, just find the day and time you made your order and the expected delivery day will be displayed next to it.

1 Day Service - Next Working Day

All postcodes in England,Wales and most of Scotland (Excluding the Scottish Highlands & offshore Islands as listed below).

Still Unsure?

In order for you to track your order, please use our online tracking system. To access our online tracking system, please click here.

You will be able specify what address you wish your items to be sent to at the checkout stage. At the point where you are asked if the delivery address is different from the billing address, there will be an option to change where the item(s) will be posted to.

**Important** Orders placed and paid for over the phone must be delivered to the cardholders address.

 Yes, Saturday delivery is available to most of the UK mainland which are standard NEXT DAY DELIVERY postcodes.  The Saturday delivery service is an extra charge of £12.50 and is a 'Delivery Option' when processing your order through the checkout process.  Delivery will take place before 12 Noon.

Note-Please see delivery tables for area's which are not included*

On the delivery page of the checkout process, there is an option titled ‘Change Date Of Delivery’. This allows you to specify the date you would like your item(s) to be delivered.

With Nursery Furniture deliveries, due to the size of the vehicles and the special handling required, timed deliveries via text message are not available. You will receive a dispatch notification via email the evening before where there is a link to track your order. On the day of delivery it is important that you make yourself available between the times 8am to 6pm.

However, if you wish to upgrade your delivery service, please see below:

On the delivery options page of the checkout process, there is a section titled ‘Upgrade your Delivery Service’. and displays the following available options:



With Nursery Furniture deliveries, due to the size of the vehicles and the special handling required, timed deliveries are not avavilable.

However, if you wish to upgrade your delivery service, please see below:

On the delivery options page of the checkout process, there is a section titled ‘Upgrade your Delivery Service’. and displays the following available options:

NOTE: The contracted delivery hours in which the courier can make their delivery are between 8:00am – 6:00pm.

If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel(s) back to the local depot for a re-attempt at the delivery address the next working day.  You can re-arrange delivery direct with our courier from the details left on the calling card.

.**Important - The courier will only attempt delivery on a maximum of 2 occassions, then the parcel will be held at the depot. Redelivery costs will then be charged for a 3rd delivery attempt. In Guernsey the courier will only attempt once then the parcel will have to be collected from the Depot or it can be redelivered but the service is chargable (£5.00 per box)

If you have missed your delivery on 2 occasions, you will need to contact Online4baby to rebook your delivery which will be charged at £5.00 per box (this excludes out of area surcharges). This must take place within 2 days from the last delivery attempt.

If no contact has been made within 2 days from the last delivery attempt your local courier depot will automatically return your parcel(s) back to Online4baby and re-delivery charges will apply – see FAQ “Why has my item been returned to you?”

Yes, certainly.  You can collect your item(s) from your local depot after the first attempt on delivery has taken place. You can do this by following the instructions from the calling card left by the driver. Opening times of your local depot will be displayed on the card.

Please note that for security reasons, we ask that you bring the following forms of identification with you:
The card the driver left
Photo ID(passport or driving licence)
Current utility bill or council tax bill confirming your address.

**A collection cannot be arranged for the same day as the failed delivery occurred.**

Anyone is able to sign for the delivery, as long as they are at the delivery address or alternatively, if you have requested in the 'Delivery Instructions' when going through the checkout process "Leave with a neighbour", your neighbour then can sign for this delivery.

At the checkout stage, under the section ‘Instructions to seller’ you are able to include certain brief information / instructions for the delivery.

Here you can provide the delivery driver with further instructions on how to locate your address. You can also email us at customerservices@online4baby.com

Firstly we would like to kindly ask you to check inside all the packages received, as some items are packed together all in one box. If you have done this and you are still sure that part of your order is missing, please contact us by email at customerservices@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email to customerservices@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

**Please note, re-delivery charges may apply if the consignment is refused.**

The return of parcels back to us (RTS – Returned To Sender) occurs when our courier has made 2 attempts at delivery, and the item(s) have been held in the local depot for 2 days (from the date of the Second delivery attempt) and the recipient has not attempted to make alternative arrangements with Online4baby within this time frame.

If your item has been RTS, the following re-delivery charges will apply:

*These charges do not include out of area delivery surcharges.

Please contact us by email on returns@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

The delivery driver or your local depot will only attempt to ring a telephone number provided if they are struggling to locate the delivery address.

At the checkout stage, under the section ‘Delivery Instructions’ you are able to include certain information / instructions for the delivery driver.  For example: 'Please leave with any neighbour either side'

You can also email us at customerservices@online4baby.com

Unfortunately due to insurance purposes our courier (City Link) will not automatically leave parcels without a signature. If you do request for this to happen by entering a message in 'Delivery Instructions' whilst going through the checkout process the delivery driver will leave it but it will make your insurance void and therefore will be left at your own risk.

No, Our courier (City Link) cannot deliver to B.F.P.O

No our courier (City Link) cannot deliver to PO Box addresses.



We currently ship to all the United Kingdom, Republic of Ireland and the Channel Islands.

Our sales lines are open from 8:30 – 17:00 Monday to Friday (excluding bank holidays). Please call our dedicated sales team on 08708 50 30 70 if you wish to place your order over the telephone. For security purposes we can only deliver the goods to the cardholders address.

**Please note, calls are charged at the low cost rate of 5p per minute from most landlines.**

If you experience difficulties with your payment, please ensure that the details you are entering at our secure checkout stage are correct. The cardholder’s name must be written the same as it appears on the card.
The billing address and postcode must match the address that the card is registered to. This will be Identical to your bank statement.
If you still experience difficulties, please contact us by email at sales@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

If you were not directed to the order confirmation screen and did not receive an order confirmation email, it is unlikely that your payment was successful. Please contact us by email at sales@online4baby.com (please include the postcode you used when placing the order so that we can cross reference it with our payment server) or call us on 08708 503070.

We aim to respond to your enquiry in the quickest possible timeframe.

• Visa Credit and Debit

• MasterCard

• Maestro

• Visa Electron

• American Express (via Paypal)

• JCB

• PayPal

**Please note**For security reasons we can only deliver the goods to the cardholders address.

The security of your information is the highest priority for Online4Baby.com. We use WORLDPAY & PAYPAL as our Payment Service Provider. World Pay and PayPal are ultra secure Third parties which use 128-bit software (SSL) and encrypt all the Debit and Credit card information you input before it is sent to us. Online4baby.com does not hold, store or even see credit card details.

Online4Baby.com is listed in the Data Protection Registry under Reg. No. Z2892173

For full details, please see our Security & Privacy Policy.



If your order has not been picked, we can change the delivery address for you.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be changed at this stage. We can change the delivery details with the courier the day after dispatch, but this may delay your delivery by 1 day. 

DPD Courier-If your new delivery address uses a different delivering depot (and your order has already been picked) there will be a £5.00 charge to change the address. (excluding surcharge to out of area postcodes)

City Link Courier-All address changes will incur a £10 charge (excluding surcharge to out of area postcodes)

Please contact us by email at customerservices@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be changed at this stage and you will have to follow Online4baby’s returns procedure. Please see F.A.Q "Can I return an item if I do not like it?"

If your order has not yet been picked, you are able to change your order.

For an immediate response, contact us on 08708 50 30 70. You can also contact us by email at customerservices@online4baby.com (Please make sure you include your order number on the email).

Time is of the essence! Due to our state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although we are extremely proud of our efficiency, this does mean that any orders that have been picked cannot be cancelled at this stage and you will have to follow Online4baby’s returns procedure. Please see F.A.Q “Can I return an item if I do not like it?”

If your order has not yet been picked, you are able to cancel your order and receive a full refund.

For an immediate response contact us on 08708 50 30 70. You can also contact us by email at customerservices@online4baby.com (Please make sure you include your order number on the email).

Once your order has been cancelled, your refund will be put back into the original payment method that was used. This is likely to be completed by the end of the next working day. Some banks may vary.

Online4baby only accept payments made in pounds Sterling.

A PayPal payment method of eCheque occurs when PayPal have found an issue with your transaction or account. (There can be a number of reasons why PayPal do this, from being a newly set up account, to your card expiring or your account limit needs expanding etc.) An eCheque puts an Automatic 7-10 day holding period on your funds, giving PayPal opportunity to look into your transaction. We are happy to wait for the e-Cheque to clear and the goods are despatched upon cleared funds, or alternatively if you require instant despatch of your goods, you can call us on 08708 50 30 70 to pay direct with credit/debit card and your e-cheque can be cancelled, and the funds returned back to your paypal account.

You are able to cancel your eCheque by ringing the sales team on 08708 503070. Once cancelled, your payment will go back into your PayPal account, and then we can take payment over the phone with a Debit or Credit card for immediate despatch of your items.



A pre-order item is a high demand product which Online 4 Baby have secured from the manufactures but not yet received. By purchasing a pre-order item this allows customers to secure and guarantee prompt delivery of their item as soon as the stock arrives from the manufacturers.

When the order has been despatched you will be updated by email.



If a product is a pre-order item, it will be clearly displayed on the product listing page along with the expected dispatch date.

**Please note, the expected dispatch date can change due to matters outside of our control. We strive to keep pre-order customers as up-to-date as possible by emailing them with any new developments as soon as we are informed of them.**



Due to a number of different reasons, it may be the case that the item inside the packaging differs from the description on the box i.e. for goods received from the manufacturer with multiple pieces in a single carton we do use recycled packaging.
We ask that you check inside the box. If this has been done and you are still sure that you have been delivered an incorrect item, please contact us by email on customerservices@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.
We aim to respond to your enquiry in the quickest possible timeframe.

Please click here to view our Returns Policy.

As long as the item you have received is still new, unused and you still have the original packaging; you will have 7 working days (from the day after receipt of the item) in which you can contact Online4baby to book the item in for a return.
Please contact us by email at returns@online4baby.com (please include your order number in the email) or contact us on 08708 50 30 70.

We aim to respond to your enquiry in the quickest possible timeframe.

For full details please see our Returns Policy.

**Please note that items which have not been booked in, have been used, or are outside of the 7 working day period will be strictly refused.**

All items supplied by Online4baby are covered by a 6 month guarantee, which starts from the date of receipt of your item. If your item shows any sign of a manufacturing fault within this period, we will send replacement parts or repair your item free of charge. In cases where this is not possible, we will offer a replacement.

To report a fault with your item please contact us on 08708 50 30 70 or email us at customerservices@online4baby.com (please include your order number in your email).

We aim to respond to your enquiry in the quickest possible timeframe.

For full details please see the Guarantee Section of our Terms & Conditions.

If you have just received an item and you believe this to be faulty please contact us on 08708 503070 or email us at customerservices@online4baby.com. If it is a faulty part that is replaceable, we will send spares for this, However. If a spare part is not possible we will replace the item.

We always aim to process returns in the quickest timeframe possible. However, in extreme circumstances, there can be a maximum waiting period of 28 days for faults to be repaired by the manufacturer.

We aim to process returned items on the day the item(s) are received back with Online4baby. Once the item has been processed and authorised, your refund will be put back into the original payment method that was used. This is likely to be completed within 30 days. Some banks may vary.

**Please note that under certain circumstances, the completion time may be slightly longer.**

For all written correspondence, please use the following address:-

ONLINE 4 BABY LTD

UNIT B BROADGATE

BROADWAY BUSINESS PARK

CHADDERTON

OLDHAM

OL9 0JA

For full contact information please see Contact Us.



If you have an urgent enquiry, please call our sales team on 08708 50 30 70 between 8:30 – 17:00 (excluding bank holidays).
You can also email us as enquiries@online4baby.com and mark the subject as urgent

We aim to answer all emails in the quickest possible timeframe.

VIP Membership is a loyalty card offering the chance to save even more off our already drastically reduced prices. Please click here for full details VIP Membership.

Yes all our products are covered by a manufacturers 6 month guarantee. For full details please see the Product Guarantee Section of our Terms & Conditions.

Online4baby’s buggy boards are designed using a ‘universal fit’, meaning that the buggy board will fit 99% of all prams/pushchairs on the market. Unfortunately, we are unable to provide a conclusive list of buggies which they do/do not fit.  However, if it so happens that the buggy board is not compatible with your buggy, you are able to return the item back to us (under distant selling regulations) for a full refund.

Online4baby’s car seats are designed using a ‘universal fit’, meaning that the car seat will fit 99% of all cars on the market. A correct fit is likely if the vehicle manufacturer has declared in the vehicle handbook that the vehicle is capable of accepting a "universal" car restraint for this age group. Unfortunately, we are unable to provide a conclusive list of cars which they do/do not fit in. However, if it so happens that the car seat is not compatible with your car, you are able to return the item back to us (under distant selling regulations) for a full refund.

Online4baby’s parasols are designed using a ‘universal fit’ clamp, meaning that the parasol will fit 99% of all prams/pushchairs on the market. Unfortunately, we are unable to provide a conclusive list of buggies they do/do not fit on. However, if it so happens that the parasol is not compatible with your pushchair, you are able to return the item back to us (under distant selling regulations) for a full refund.

An E-Gift is an Electronic Gift Card sent via email giving you the ideal opportunity to provide a family member or friend with the perfect gift.  Please click here for full details e-Gift.



Yes, Online4Baby.com has a price match guarantee. 

Making an Online4Baby Price Match Request

Find it cheaper & we'll match the price plus 10% of the difference! terms apply Do you like the reassurance and security of buying from one of the largest discounted nursery retailers in the country, but don't like the idea of paying over the odds? No problem! We are endlessly working to bring you the best possible prices. However, sometimes, somewhere, someone is selling the item you want for less. Let us help you get the best price!

The Online4Baby Price Match means that whenever you shop with Online4Baby you can be confident that you are getting the best deal possible.

It's simple. If you find the same product cheaper on any other UK website (including eBay and Amazon stores, but not individual eBay sellers or individual Amazon Marketplace sellers) we'll match the price and give you 10% of the difference.

To request a price match, simply click the price match link against the product you wish to purchase (it's the Price Match Tag just below the price on the left hand side of the product details page) and fill in the form. We will review the details and reply to you via email within 24 hours. Alternatively, the quickest way would be to ring our sales enquiry line for an immediate response. 08708 50 30 70.

We do not price match any goods which have already been dispatched or paid for. Price match requests are strictly for new orders only.